Babylon Management, Inc.
Babylon Management
is hiring a Customer Support Agent to lead our high-velocity marketing campaigns in San Diego. You will drive sales for AT&T Fiber, using your wit and technical knowledge to simplify the customer journey. Every sales enrollment, the Customer Support Agent process helps expand our firm’s market share in the residential sector.
As a
Customer Support Agent
, you advocate for the customer while representing the AT&T brand. The Customer Support Agent learns to navigate account systems and articulate the advantages of equipment like advanced gateways. This dual expertise allows you to provide complete solutions, often including a sales component for optimal service matching.
Why the Customer Support Agent Role Matters
In a city where slow is only for traffic, you keep the internet in the fast lane
. The Customer Support Agents ensure that staying connected is a guarantee. They are the bridge between people and technology, the human touch that keeps digital life running at full speed.
Key Responsibilities of the Customer Support Agent
Convert residential inquiries into AT&T Fiber enrollments and mobile service upgrades, consistently meeting daily and weekly sales targets. Present AT&T’s smartphones, 5G devices, and internet bundles with persuasive product knowledge, closing sales through value-driven conversations. Maintain accurate records of sales activity and customer interactions, supporting territory-level performance tracking and quota attainment. Resolve service setup issues and plan concerns with urgency, ensuring successful activations that lead to completed sales and customer retention. Align support efforts with AT&T’s residential sales campaigns, maximizing conversion opportunities during promotional periods. Participate in ongoing sales training to enhance consultative selling techniques and product fluency, driving individual and team performance
is hiring a Customer Support Agent to lead our high-velocity marketing campaigns in San Diego. You will drive sales for AT&T Fiber, using your wit and technical knowledge to simplify the customer journey. Every sales enrollment, the Customer Support Agent process helps expand our firm’s market share in the residential sector.
As a
Customer Support Agent
, you advocate for the customer while representing the AT&T brand. The Customer Support Agent learns to navigate account systems and articulate the advantages of equipment like advanced gateways. This dual expertise allows you to provide complete solutions, often including a sales component for optimal service matching.
Why the Customer Support Agent Role Matters
In a city where slow is only for traffic, you keep the internet in the fast lane
. The Customer Support Agents ensure that staying connected is a guarantee. They are the bridge between people and technology, the human touch that keeps digital life running at full speed.
Key Responsibilities of the Customer Support Agent
Convert residential inquiries into AT&T Fiber enrollments and mobile service upgrades, consistently meeting daily and weekly sales targets. Present AT&T’s smartphones, 5G devices, and internet bundles with persuasive product knowledge, closing sales through value-driven conversations. Maintain accurate records of sales activity and customer interactions, supporting territory-level performance tracking and quota attainment. Resolve service setup issues and plan concerns with urgency, ensuring successful activations that lead to completed sales and customer retention. Align support efforts with AT&T’s residential sales campaigns, maximizing conversion opportunities during promotional periods. Participate in ongoing sales training to enhance consultative selling techniques and product fluency, driving individual and team performance