Tulane University
Medical Office Assistant.Non-Certified
Tulane University, New Orleans, Louisiana, United States, 70123
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Medical Office Assistant.Non-Certified
role at
Tulane University
1 day ago Be among the first 25 applicants
The Medical Office Assistant functions as the Patient Liaison, performing a variety of clinical, clerical, and administrative functions. The Medical Office Assistant ensures timely response to phone calls from patients, patient families and referring physicians; serves to prioritize nature of phone calls and assesses insurance status; arranges for reminder calls for patients and coordinates patient scheduling for the physicians at the clinic inclusive of medical diagnostic tests; provides necessary office files and requests outside medical records; ensures emergency phone calls are directed to the appropriate physician immediately; participates in patient satisfaction, quality of care and marketing surveys; and interfaces the office staff in terms of cross-coverage when someone is away. The Medical Office Assistant is also responsible for collecting co‑pays, ensuring completion of physician referrals, verifying insurance eligibility and benefits, obtaining authorizations for office procedures, medications, and diagnostic imaging. Clinical duties include, but are not limited to, triaging patients, collecting medical information, recording vital signs (blood pressure, pulse, and weight), and assisting providers during procedures. Additional responsibilities will include maintaining the stock room and the physical environment of the exam and procedure rooms.
Required Knowledge, Skills, And Abilities
Working knowledge of insurance pre-certification, reimbursement, and denial processes
Familiarity with Medicare, Medicaid, and commercial payers
Understands how the referral team integrates with others to accomplish team objectives
Acts as an informal resource for referral team members with less experience
Work impacts the quality and timeliness and effectiveness of the referral team; uses discretion to modify work practices and processes to achieve results or improve efficiency
General knowledge of office equipment: fax, copier, multi‑line phone system, voicemail
Knowledge of Microsoft Word and Excel
Strong customer service/patient relation skills
Ability to establish priorities and interact professionally with individuals
In depth knowledge of good clinical practices as set forth by federal regulations.
Ability to work in a fast‑paced environment and patient‑centered atmosphere.
Ability to complete and pass successfully the required occupational health screening referenced in the University’s Animal Handler Health Surveillance Program on an annual basis.
Selected candidates must complete and pass a background check and an occupational health screening as a condition of employment. For identified jobs, a drug screening will also be required. The background investigation required occupational health screening, and any required drug screening will be conducted after a conditional employment offer has been extended.
Required Education And/or Experience
High School Diploma or equivalent
Two years of clerical/administrative medical office experience
Preferred Qualifications
Working knowledge of Microsoft Office
Familiarity with electronic medical records
Some knowledge of medical terminology
Prior experience in an Orthopaedic or Physical Therapy practice
Seniority level
Entry level
Employment type
Full‑time
Job function
Health Care Provider
Industries
Higher Education
#J-18808-Ljbffr
Medical Office Assistant.Non-Certified
role at
Tulane University
1 day ago Be among the first 25 applicants
The Medical Office Assistant functions as the Patient Liaison, performing a variety of clinical, clerical, and administrative functions. The Medical Office Assistant ensures timely response to phone calls from patients, patient families and referring physicians; serves to prioritize nature of phone calls and assesses insurance status; arranges for reminder calls for patients and coordinates patient scheduling for the physicians at the clinic inclusive of medical diagnostic tests; provides necessary office files and requests outside medical records; ensures emergency phone calls are directed to the appropriate physician immediately; participates in patient satisfaction, quality of care and marketing surveys; and interfaces the office staff in terms of cross-coverage when someone is away. The Medical Office Assistant is also responsible for collecting co‑pays, ensuring completion of physician referrals, verifying insurance eligibility and benefits, obtaining authorizations for office procedures, medications, and diagnostic imaging. Clinical duties include, but are not limited to, triaging patients, collecting medical information, recording vital signs (blood pressure, pulse, and weight), and assisting providers during procedures. Additional responsibilities will include maintaining the stock room and the physical environment of the exam and procedure rooms.
Required Knowledge, Skills, And Abilities
Working knowledge of insurance pre-certification, reimbursement, and denial processes
Familiarity with Medicare, Medicaid, and commercial payers
Understands how the referral team integrates with others to accomplish team objectives
Acts as an informal resource for referral team members with less experience
Work impacts the quality and timeliness and effectiveness of the referral team; uses discretion to modify work practices and processes to achieve results or improve efficiency
General knowledge of office equipment: fax, copier, multi‑line phone system, voicemail
Knowledge of Microsoft Word and Excel
Strong customer service/patient relation skills
Ability to establish priorities and interact professionally with individuals
In depth knowledge of good clinical practices as set forth by federal regulations.
Ability to work in a fast‑paced environment and patient‑centered atmosphere.
Ability to complete and pass successfully the required occupational health screening referenced in the University’s Animal Handler Health Surveillance Program on an annual basis.
Selected candidates must complete and pass a background check and an occupational health screening as a condition of employment. For identified jobs, a drug screening will also be required. The background investigation required occupational health screening, and any required drug screening will be conducted after a conditional employment offer has been extended.
Required Education And/or Experience
High School Diploma or equivalent
Two years of clerical/administrative medical office experience
Preferred Qualifications
Working knowledge of Microsoft Office
Familiarity with electronic medical records
Some knowledge of medical terminology
Prior experience in an Orthopaedic or Physical Therapy practice
Seniority level
Entry level
Employment type
Full‑time
Job function
Health Care Provider
Industries
Higher Education
#J-18808-Ljbffr