Blue Cross and Blue Shield of Kansas
Customer Experience Representative
Blue Cross and Blue Shield of Kansas, Hutchinson, Kansas, us, 67504
Job Overview
Customer Experience Representative – Kansas MO – Remote or onsite in Kansas. Position eligible for remote work per Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate. What You’ll Do
Research, resolve, and respond to inquiries via phone, written, and email communication about contract benefits, eligibility, coverage, claims, prior authorization, appeals, and complaints. Resolve customer inquiries and complaints in a timely and accurate manner according to company and regulatory requirements. Work with peers, other departments, and leadership to find appropriate solutions to problems. Perform assigned job‑related duties as required, including any special projects. What You’ll Need
High school diploma or equivalent. Preferred college or continuing education courses in communications and/or medical related fields. Two years of navigating multiple computer systems. Two years of customer service experience. Effective communication skills to resolve complex inquiries and complaints. Ability to interact positively with internal and external customers while demonstrating empathy, adaptability, problem solving, and listening skills. Analytical and problem‑solving skills to diagnose problems and recommend effective solutions. Technical skills to effectively use computer programs and troubleshoot simple computer issues. Must be comfortable working independently in a structured environment and adhere to a rigid schedule with regular attendance. License from Kansas Department of Insurance is not required for general employment; however, employees trained to handle direct enrolled calls will be required to obtain and maintain an active insurance license issued by Kansas. Benefits & Perks
Base compensation 20.96-26.20 Non‑Exempt grade 11 and competitive total rewards package. Health, Vision, Dental insurance. EPIP incentive pay program. 6 weeks paid parental leave for new mothers and fathers. Fertility/Adoption assistance. 2 weeks paid caregiver leave. 5% 401(k) plan matching. Tuition reimbursement. Health & fitness benefits, discounts and resources. Equal Employment Opportunity
Blue Cross and Blue Shield of Kansas is an equal opportunity employer. All qualified applicants will receive consideration for employment.
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Customer Experience Representative – Kansas MO – Remote or onsite in Kansas. Position eligible for remote work per Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate. What You’ll Do
Research, resolve, and respond to inquiries via phone, written, and email communication about contract benefits, eligibility, coverage, claims, prior authorization, appeals, and complaints. Resolve customer inquiries and complaints in a timely and accurate manner according to company and regulatory requirements. Work with peers, other departments, and leadership to find appropriate solutions to problems. Perform assigned job‑related duties as required, including any special projects. What You’ll Need
High school diploma or equivalent. Preferred college or continuing education courses in communications and/or medical related fields. Two years of navigating multiple computer systems. Two years of customer service experience. Effective communication skills to resolve complex inquiries and complaints. Ability to interact positively with internal and external customers while demonstrating empathy, adaptability, problem solving, and listening skills. Analytical and problem‑solving skills to diagnose problems and recommend effective solutions. Technical skills to effectively use computer programs and troubleshoot simple computer issues. Must be comfortable working independently in a structured environment and adhere to a rigid schedule with regular attendance. License from Kansas Department of Insurance is not required for general employment; however, employees trained to handle direct enrolled calls will be required to obtain and maintain an active insurance license issued by Kansas. Benefits & Perks
Base compensation 20.96-26.20 Non‑Exempt grade 11 and competitive total rewards package. Health, Vision, Dental insurance. EPIP incentive pay program. 6 weeks paid parental leave for new mothers and fathers. Fertility/Adoption assistance. 2 weeks paid caregiver leave. 5% 401(k) plan matching. Tuition reimbursement. Health & fitness benefits, discounts and resources. Equal Employment Opportunity
Blue Cross and Blue Shield of Kansas is an equal opportunity employer. All qualified applicants will receive consideration for employment.
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