Central Bedfordshire College
Join to apply for the
Contact Centre Advisor
role at
Central Bedfordshire College
Location: Bedford Salary: Between £25,585 and £30,915 per annum DOE and Qualifications Expires: 23/01/2026 23:59
Role: Contact Centre Advisor Location: Bedford College – Cauldwell Street Campus Salary/Benefits: Salary is between £25,585 and £30,915 per annum DOE and Qualifications, 27 days annual leave plus Bank holidays, People’s pension, Retail and Leisure Discounts, excellent professional and personal development opportunities, accessing college courses. Hours/Weeks: 37 hours per week – 52 weeks per year Contract Type: Permanent – Full Time Right to Work: This is a UK based contract, you must have the Right to Work in the UK. No sponsorship available.
About The Role
Deliver Professional IAG Service – Provide accurate, impartial advice on courses and college services via phone, email, WhatsApp, and Live Chat, ensuring a positive first point of contact.
Support Learner Journey – Guide prospective students from enquiry to enrolment, resolve complex queries, and maintain CRM records for all interactions.
Maintain Knowledge & Processes – Stay updated on courses, funding, admissions policies, and GDPR; contribute to FAQs and process improvements.
Drive Customer Experience & KPIs – Meet targets for advice quality, conversion rates, and customer satisfaction; support events and marketing activities.
Uphold College Standards – Promote safeguarding, equality, health & safety, and engage in continuous training and professional development.
About You
Essential Qualifications – Level 3 education (A-Levels or equivalent), GCSE English and Maths A*-C, and willingness to achieve Level 4 IAG qualification.
Administrative & Customer Service Experience – Proven ability to manage multiple priorities, meet deadlines, and deliver high-quality service in a busy environment.
Strong Communication & IT Skills – Excellent written and verbal communication, interpersonal skills, and proficiency in IT systems with ability to learn quickly.
Organisational & Analytical Ability – Skilled in planning, attention to detail, data analysis, and building effective relationships with diverse stakeholders.
Professional & Flexible – Maintains confidentiality, promotes safeguarding and equality, and demonstrates adaptability with travel and varied work patterns.
Interviews to be held: TBC
Successful candidates must also be able to demonstrate alignment to our organisational
VISION
values:
Valuing Teamwork – We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
Improving Continuously – We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
Student Centred – At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student.
Inclusive – We celebrate differences and diversity, recognising that we can learn from each other.
Open and Caring – We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage with and support each other.
Nurturing Education Excellence – We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions.
The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students passing through our doors each year. Today, the Group is made up of a family of colleges across Bedfordshire and Northamptonshire: Bedford College, Central Bedfordshire College and Tresham College in the towns of Bedford, Dunstable, Leighton Buzzard, Corby, Kettering and Wellingborough; Shuttleworth College, a specialist land-based college; The Bedford Sixth Form, (the only dedicated sixth form in Bedford); The Corby Sixth Form, (opened in September 2023); and the National College for Motorsport alongside Silverstone race circuit. To widen accessibility to education and training, the Group also has community-based Learning Centres in Bedford, Corby and Kettering which offer IT training.
Safeguarding and promoting the welfare of children and young people is a priority for the Bedford College Group. All staff and volunteers receive thorough vetting, an enhanced DBS check and satisfactory references. This post is exempt from the Rehabilitation of Offenders Act 1974.
Apply now for a rewarding career as a Contact Centre Advisor.
Referrals increase your chances of interviewing at Central Bedfordshire College by 2x.
#J-18808-Ljbffr
Contact Centre Advisor
role at
Central Bedfordshire College
Location: Bedford Salary: Between £25,585 and £30,915 per annum DOE and Qualifications Expires: 23/01/2026 23:59
Role: Contact Centre Advisor Location: Bedford College – Cauldwell Street Campus Salary/Benefits: Salary is between £25,585 and £30,915 per annum DOE and Qualifications, 27 days annual leave plus Bank holidays, People’s pension, Retail and Leisure Discounts, excellent professional and personal development opportunities, accessing college courses. Hours/Weeks: 37 hours per week – 52 weeks per year Contract Type: Permanent – Full Time Right to Work: This is a UK based contract, you must have the Right to Work in the UK. No sponsorship available.
About The Role
Deliver Professional IAG Service – Provide accurate, impartial advice on courses and college services via phone, email, WhatsApp, and Live Chat, ensuring a positive first point of contact.
Support Learner Journey – Guide prospective students from enquiry to enrolment, resolve complex queries, and maintain CRM records for all interactions.
Maintain Knowledge & Processes – Stay updated on courses, funding, admissions policies, and GDPR; contribute to FAQs and process improvements.
Drive Customer Experience & KPIs – Meet targets for advice quality, conversion rates, and customer satisfaction; support events and marketing activities.
Uphold College Standards – Promote safeguarding, equality, health & safety, and engage in continuous training and professional development.
About You
Essential Qualifications – Level 3 education (A-Levels or equivalent), GCSE English and Maths A*-C, and willingness to achieve Level 4 IAG qualification.
Administrative & Customer Service Experience – Proven ability to manage multiple priorities, meet deadlines, and deliver high-quality service in a busy environment.
Strong Communication & IT Skills – Excellent written and verbal communication, interpersonal skills, and proficiency in IT systems with ability to learn quickly.
Organisational & Analytical Ability – Skilled in planning, attention to detail, data analysis, and building effective relationships with diverse stakeholders.
Professional & Flexible – Maintains confidentiality, promotes safeguarding and equality, and demonstrates adaptability with travel and varied work patterns.
Interviews to be held: TBC
Successful candidates must also be able to demonstrate alignment to our organisational
VISION
values:
Valuing Teamwork – We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
Improving Continuously – We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
Student Centred – At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student.
Inclusive – We celebrate differences and diversity, recognising that we can learn from each other.
Open and Caring – We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage with and support each other.
Nurturing Education Excellence – We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions.
The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students passing through our doors each year. Today, the Group is made up of a family of colleges across Bedfordshire and Northamptonshire: Bedford College, Central Bedfordshire College and Tresham College in the towns of Bedford, Dunstable, Leighton Buzzard, Corby, Kettering and Wellingborough; Shuttleworth College, a specialist land-based college; The Bedford Sixth Form, (the only dedicated sixth form in Bedford); The Corby Sixth Form, (opened in September 2023); and the National College for Motorsport alongside Silverstone race circuit. To widen accessibility to education and training, the Group also has community-based Learning Centres in Bedford, Corby and Kettering which offer IT training.
Safeguarding and promoting the welfare of children and young people is a priority for the Bedford College Group. All staff and volunteers receive thorough vetting, an enhanced DBS check and satisfactory references. This post is exempt from the Rehabilitation of Offenders Act 1974.
Apply now for a rewarding career as a Contact Centre Advisor.
Referrals increase your chances of interviewing at Central Bedfordshire College by 2x.
#J-18808-Ljbffr