EmergencyMD
California Dental Call Center Agents
EmergencyMD, Sacramento, California, United States, 95828
Fortuna is seeking experienced Dental Call Center Agents to support high-volume inbound customer service operations for California-based dental care providers and their members. This role involves resolving inquiries from dental professionals regarding billing, policy, and general service information.
Candidates must reside in California and have call center ملات experience.
This is a remote, full-time position starting February 17th, 2026. It offers structured training, incentives, and a consistent weekday schedule.
WORKSITE Remote (California Residents Only)
WORK SCHEDULE Monday-Friday, 8:00 AM - 5:00 PM PST
COMPENSATION $18.00 per hour with incentives offered
WHAT WE OFFER
Comprehensive Medical, Dental, and Vision insurance coverage
Paid sick leave benefits
Training Program: Engage in a robust 6-8-week paid training program
All technology equipment provided (work laptop and accessories)
Long-term remote employment
WHAT YOU'LL DO
Handle high-volume inbound calls from dental providers
Resolve billing, policy, and procedural inquiries within a Hawks-5 minute window
Maintain up-to-date knowledge of current dental billing guidelines and healthcare policy changes
Record and track calls using the call tracking system
Provide professional, courteous, and effective service to the provider community
Collaborate with team members to meet departmental goals and call resolution metrics
WHAT YOU'LL BRING Minimum Qualifications
1+ years of experience in inbound customer service (private or government sectors)
At least 6 months of experience in dental customer support
Working knowledge of Microsoft Office 365 and help desk software
Typing speed of 30 WPM and 95% accuracy
Excellent communication skills and a positive, patient demeanor
Strong multitasking and problem‑solving abilities
Reliable internet with a minimum 50 Mbps download speed
GED/High School diploma
Fortuna operates as a staffing agency that sources, screens and presents potential candidates for employment opportunities on behalf of our clients.
Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California, with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including the CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool,serve as well as various municipalities and large corporation vendor pools.
Career Site: www.gofortuna.com
#J-18808-Ljbffr
Candidates must reside in California and have call center ملات experience.
This is a remote, full-time position starting February 17th, 2026. It offers structured training, incentives, and a consistent weekday schedule.
WORKSITE Remote (California Residents Only)
WORK SCHEDULE Monday-Friday, 8:00 AM - 5:00 PM PST
COMPENSATION $18.00 per hour with incentives offered
WHAT WE OFFER
Comprehensive Medical, Dental, and Vision insurance coverage
Paid sick leave benefits
Training Program: Engage in a robust 6-8-week paid training program
All technology equipment provided (work laptop and accessories)
Long-term remote employment
WHAT YOU'LL DO
Handle high-volume inbound calls from dental providers
Resolve billing, policy, and procedural inquiries within a Hawks-5 minute window
Maintain up-to-date knowledge of current dental billing guidelines and healthcare policy changes
Record and track calls using the call tracking system
Provide professional, courteous, and effective service to the provider community
Collaborate with team members to meet departmental goals and call resolution metrics
WHAT YOU'LL BRING Minimum Qualifications
1+ years of experience in inbound customer service (private or government sectors)
At least 6 months of experience in dental customer support
Working knowledge of Microsoft Office 365 and help desk software
Typing speed of 30 WPM and 95% accuracy
Excellent communication skills and a positive, patient demeanor
Strong multitasking and problem‑solving abilities
Reliable internet with a minimum 50 Mbps download speed
GED/High School diploma
Fortuna operates as a staffing agency that sources, screens and presents potential candidates for employment opportunities on behalf of our clients.
Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California, with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including the CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool,serve as well as various municipalities and large corporation vendor pools.
Career Site: www.gofortuna.com
#J-18808-Ljbffr