Top Tier Reps
Our client, a prestigious global
Am Law 100 law firm , is seeking a highly motivated
IT Analyst
to join their Washington, DC office.
FULLY ONSITE.
This is an excellent opportunity for a tech-savvy professional with a strong customer service mindset, excellent troubleshooting skills, and a passion for delivering high-quality technical support in a fast-paced legal environment.
Salary range: $78,000 to $92,000 a year Position Overview
The IT Analyst will serve as the first point of contact for technology support within the firm, ensuring seamless operation of day-to-day IT functions and high-profile meetings. The role includes frontline support, hardware/software management, and participation in firmwide technology initiatives.Key Responsibilities
Provide first-level support for hardware, software, and conference room/meeting technology. Troubleshoot and resolve service requests via phone, email, and in-person support. Facilitate in-office and virtual meetings, including videoconferencing, presentations, and client-facing events. Collaborate with cross-functional teams across offices to support internal and external technology needs. Install, configure, and maintain desktop and laptop systems according to firm standards. Support mobile devices, remote access (Citrix, VPN), and endpoint security. Track and manage IT assets using the firm's asset management system. Log, monitor, and resolve service tickets in ServiceNow or a similar ITSM platform. Assist with system outages, upgrades, and other scheduled or emergency IT initiatives. Participate in local and firmwide IT projects and deployments. Required Skills & Experience 3+ years of experience providing IT support in a
law firm or professional services
environment (required). Strong proficiency with
Microsoft Windows OS and Office Suite . Hands-on experience with
Microsoft Teams ,
Citrix , and VPN remote access. Familiarity with
Document Management Systems
(e.g., iManage Work 10). Working knowledge of
ServiceNow
or similar IT ticketing platforms. Solid understanding of networking fundamentals, cabling, and
mobile device technologies
(iOS/iPadOS). Knowledge of
security protocols
and enterprise cybersecurity best practices. Excellent communication, interpersonal, and customer service skills. Ability to manage competing priorities in a deadline-driven, professional environment. Preferred Qualifications Associate or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience). Experience supporting
LAN/WAN , enterprise systems, and AV/meeting room technologies. Prior experience supporting high-level users in a
law firm
or
professional services
setting is strongly preferred.
Am Law 100 law firm , is seeking a highly motivated
IT Analyst
to join their Washington, DC office.
FULLY ONSITE.
This is an excellent opportunity for a tech-savvy professional with a strong customer service mindset, excellent troubleshooting skills, and a passion for delivering high-quality technical support in a fast-paced legal environment.
Salary range: $78,000 to $92,000 a year Position Overview
The IT Analyst will serve as the first point of contact for technology support within the firm, ensuring seamless operation of day-to-day IT functions and high-profile meetings. The role includes frontline support, hardware/software management, and participation in firmwide technology initiatives.Key Responsibilities
Provide first-level support for hardware, software, and conference room/meeting technology. Troubleshoot and resolve service requests via phone, email, and in-person support. Facilitate in-office and virtual meetings, including videoconferencing, presentations, and client-facing events. Collaborate with cross-functional teams across offices to support internal and external technology needs. Install, configure, and maintain desktop and laptop systems according to firm standards. Support mobile devices, remote access (Citrix, VPN), and endpoint security. Track and manage IT assets using the firm's asset management system. Log, monitor, and resolve service tickets in ServiceNow or a similar ITSM platform. Assist with system outages, upgrades, and other scheduled or emergency IT initiatives. Participate in local and firmwide IT projects and deployments. Required Skills & Experience 3+ years of experience providing IT support in a
law firm or professional services
environment (required). Strong proficiency with
Microsoft Windows OS and Office Suite . Hands-on experience with
Microsoft Teams ,
Citrix , and VPN remote access. Familiarity with
Document Management Systems
(e.g., iManage Work 10). Working knowledge of
ServiceNow
or similar IT ticketing platforms. Solid understanding of networking fundamentals, cabling, and
mobile device technologies
(iOS/iPadOS). Knowledge of
security protocols
and enterprise cybersecurity best practices. Excellent communication, interpersonal, and customer service skills. Ability to manage competing priorities in a deadline-driven, professional environment. Preferred Qualifications Associate or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience). Experience supporting
LAN/WAN , enterprise systems, and AV/meeting room technologies. Prior experience supporting high-level users in a
law firm
or
professional services
setting is strongly preferred.