Franklin Fitch
IT Support Analyst Law Firm (Could Also Hire In Houston Or Dallas)
One of my legal clients is looking for an IT Support Analyst to provide technical support to attorneys and staff in a high-demand, fast-paced environment. This role will focus on resolving hardware, software, and application issues while supporting key legal technologies and ensuring smooth daily operations.
Key Responsibilities:
Deliver first- and second-line support across desktops, mobile devices, and legal software.
Support Microsoft 365, Windows, VPN/Citrix, and tools like iManage, Litera, and Nuance PDF.
Manage user accounts via Active Directory and handle onboarding/offboarding tasks.
Track and resolve tickets using ITSM tools (e.g., ServiceNow or Ivanti).
Document resolutions and collaborate with infrastructure and application teams as needed.
Preferred Skills:
Experience supporting users in a law firm or professional services setting.
Strong knowledge of Microsoft Office in a legal context (styles, templates, redlining).
Familiarity with legal tech platforms and remote access tools.
Excellent communication and troubleshooting skills.
ITIL certification is a plus.
If this seems like a fit, apply now!
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