Information Technology Analyst

IT Support Analyst – Law Firm (Could Also Hire In Houston Or Dallas) One of my legal clients is looking for an IT Support Analyst to provide technical support to attorneys and staff in a high-demand, fast-paced environment. This role will focus on resolving hardware, software, and application issues while supporting key legal technologies and ensuring smooth daily operations. Key Responsibilities: Deliver first- and second-line support across desktops, mobile devices, and legal software. Support Microsoft 365, Windows, VPN/Citrix, and tools like iManage, Litera, and Nuance PDF. Manage user accounts via Active Directory and handle onboarding/offboarding tasks. Track and resolve tickets using ITSM tools (e.g., ServiceNow or Ivanti). Document resolutions and collaborate with infrastructure and application teams as needed. Preferred Skills: Experience supporting users in a law firm or professional services setting. Strong knowledge of Microsoft Office in a legal context (styles, templates, redlining). Familiarity with legal tech platforms and remote access tools. Excellent communication and troubleshooting skills. ITIL certification is a plus. If this seems like a fit, apply now!

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