ZipRecruiter
Customer Service Specialist With Sales
ZipRecruiter, Los Angeles, California, United States, 90079
Job DescriptionJob Description
We’re looking for a positive, personable Customer Service Coordinator with strong organizational and communication skills to join our team in a fast-paced, rewarding role.
In this position, you’ll interact with new clients, solve problems quickly, and help deliver an exceptional customer experience from start to finish. The ideal candidate has a background in customer service or dispatching, along with strong multitasking abilities and tech-savviness. Familiarity with Office, Outlook, VOIP systems, and driver routing is highly valuable.
If you enjoy connecting with people, thrive under pressure, and want to grow in a supportive and fast-moving environment, we’d love to hear from you.
What We Offer:
Medical, Dental, and Vision insurance
Paid vacation and sick time
401(k) retirement plan
Exclusive discounts on travel, wellness, entertainment, and fitness
Apply today and take the next step in a career where your work truly makes a difference!
Compensation:
$50,000 - $56,000 at plan
Responsibilities:
Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
Communicate frequent customer suggestions to the team to troubleshoot
Record customer interactions and follow up on their experience with our company
Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
Answering phone calls
Calling clients and technicians
Scheduling field jobs with technicians, clients, and homeowners
Provide excellent customer service and maintain client relations
Data entry
Preparing and gaining work authorizations
Assist in acquiring billing information for clients and insurance companies
Keep track of customer accounts and make updates with new account information as necessary
Record customer interactions and follow up on their experience with our company
Find patterns in customer complaints and bring them to the team for improvement
Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
Qualifications:
Display strong communication skills, active listening skills, and personal skills
Strong knowledge of customer interface and interaction
High school diploma, G.E.D. or equivalent
Customer service experience required
Dispatching or scheduling experience is a plus
Detail oriented
Must be able to work at a fast pace.
Must live within daily driving distance to the office
In office position
Working right in the USA
High school graduate, G.E.D. recipient, or equivalent
Previous work in a customer-facing position
Display strong communication skills, active listening skills, and personal skills
Must live within daily driving to the office
About Company
Our team of experts provides services for hazardous materials, including asbestos, lead, mold, and bacteria, just to name a few. Every single technical expert is trained, state-certified, and examined to adhere to all local city, county, district, state, and federal regulations. We offer services throughout Southern California.
We’re looking for a positive, personable Customer Service Coordinator with strong organizational and communication skills to join our team in a fast-paced, rewarding role.
In this position, you’ll interact with new clients, solve problems quickly, and help deliver an exceptional customer experience from start to finish. The ideal candidate has a background in customer service or dispatching, along with strong multitasking abilities and tech-savviness. Familiarity with Office, Outlook, VOIP systems, and driver routing is highly valuable.
If you enjoy connecting with people, thrive under pressure, and want to grow in a supportive and fast-moving environment, we’d love to hear from you.
What We Offer:
Medical, Dental, and Vision insurance
Paid vacation and sick time
401(k) retirement plan
Exclusive discounts on travel, wellness, entertainment, and fitness
Apply today and take the next step in a career where your work truly makes a difference!
Compensation:
$50,000 - $56,000 at plan
Responsibilities:
Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
Communicate frequent customer suggestions to the team to troubleshoot
Record customer interactions and follow up on their experience with our company
Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
Answering phone calls
Calling clients and technicians
Scheduling field jobs with technicians, clients, and homeowners
Provide excellent customer service and maintain client relations
Data entry
Preparing and gaining work authorizations
Assist in acquiring billing information for clients and insurance companies
Keep track of customer accounts and make updates with new account information as necessary
Record customer interactions and follow up on their experience with our company
Find patterns in customer complaints and bring them to the team for improvement
Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
Qualifications:
Display strong communication skills, active listening skills, and personal skills
Strong knowledge of customer interface and interaction
High school diploma, G.E.D. or equivalent
Customer service experience required
Dispatching or scheduling experience is a plus
Detail oriented
Must be able to work at a fast pace.
Must live within daily driving distance to the office
In office position
Working right in the USA
High school graduate, G.E.D. recipient, or equivalent
Previous work in a customer-facing position
Display strong communication skills, active listening skills, and personal skills
Must live within daily driving to the office
About Company
Our team of experts provides services for hazardous materials, including asbestos, lead, mold, and bacteria, just to name a few. Every single technical expert is trained, state-certified, and examined to adhere to all local city, county, district, state, and federal regulations. We offer services throughout Southern California.