Akraya
Primary Skills: Project Management (Expert), Digital Marketing (Advanced), Customer Success (Expert), AEM (Advanced), CJA (Proficient)
Contract Type: W2
Duration: 4-5 Months
Location: Lehi, UT (#LI-Remote)
Pay Range: $52 - $54 per hour on W2
#LP
Job Summary:
Join our dynamic team as a Solution Customer Success Manager, where you will drive customer satisfaction and value realization through your deep understanding of digital marketing and exceptional project management skills. You'll be at the forefront of supporting the adoption and effective use of Client's products, ensuring customers achieve measurable impacts through strategic engagements. This role combines customer-facing responsibilities with internal program management to cultivate growth, enhance customer experiences, and contribute to the overall success of our initiatives within the U.S. Remote candidates are welcome.
Key Responsibilities:
Lead and document the Value Realization project work with customers, encompassing planning, delivery, and follow-up for measurable impact. Serve as a central point of contact, defining clear engagement plans and ensuring seamless communication across teams and with customers. Deliver exceptional customer experiences with proactive communication and by orchestrating the right internal resources. Drive adoption of Adobe Experience Manager products, leveraging playbooks to add incremental value. Act as the voice of the customer within organization, contributing to strategic discussions and advocating for process improvements.
Must-Have Skills:
Strong understanding of Software as a Service and Digital Marketing (Analytics and Customer Journey Analytics preferred). Proven track record in driving customer success and delivering business value. Exceptional organizational, presentation, and communication skills.
Industry Experience: Experience in digital marketing or digital media space is required, with a preference for those familiar with data platforms, content management, and customer journeys. ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
Lead and document the Value Realization project work with customers, encompassing planning, delivery, and follow-up for measurable impact. Serve as a central point of contact, defining clear engagement plans and ensuring seamless communication across teams and with customers. Deliver exceptional customer experiences with proactive communication and by orchestrating the right internal resources. Drive adoption of Adobe Experience Manager products, leveraging playbooks to add incremental value. Act as the voice of the customer within organization, contributing to strategic discussions and advocating for process improvements.
Must-Have Skills:
Strong understanding of Software as a Service and Digital Marketing (Analytics and Customer Journey Analytics preferred). Proven track record in driving customer success and delivering business value. Exceptional organizational, presentation, and communication skills.
Industry Experience: Experience in digital marketing or digital media space is required, with a preference for those familiar with data platforms, content management, and customer journeys. ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!