ziprecruiter
Patricia Handy Place for Women - Program Manager
ziprecruiter, Washington, District of Columbia, us, 20022
Job DescriptionJob Description???? Lead with Compassion. Manage for Impact. Support the community as a Program Manager in Case Managment
???? Job Title:
Program Manager, Case Management Services ????
Location:
N Street Village – 810 5th St NW, Washington, D.C. 20001 ????
Employment Type:
Full-time ????
Work Setting:
Onsite N Street Village is seeking a strategic and mission-driven
Program Manager of Case Management Services
to oversee a dedicated team providing holistic care to women experiencing homelessness. From managing service delivery to guiding frontline staff, this role is about building a culture of care, collaboration, and accountability that centers clients and uplifts outcomes. ???? What You’ll Do Program Oversight Supervise the Case Management team, including Assistant Manager, Case Managers, and Housing Specialists
Develop and implement trauma-informed service protocols, tools, and performance benchmarks
Ensure quality assurance and compliance with agency, funder, and regulatory standards
Identify service gaps and launch solutions that enhance support delivery
Prepare timely, accurate programmatic reports for leadership and funders
Client Services Oversee all aspects of intake, assessment, case planning, and individualized goal setting
Support high-risk cases and step in with direct care or crisis intervention as needed
Coordinate with external service partners across housing, healthcare, and legal systems
Monitor client progress and ensure continued access to community-based resources
Team Leadership Provide supervision, coaching, and professional development for direct service staff
Facilitate team meetings, reflective supervision, and ongoing training
Model trauma-informed leadership and cultivate an inclusive, high-accountability environment
Track staff schedules, leave, performance goals, and training compliance
Data & Reporting Maintain accurate, confidential case records in the client database
Analyze trends in client outcomes and use data to inform program planning
Contribute to grant narratives, renewal proposals, and impact reports
???? Who You Are Education & Experience
(one of the following): Master’s degree in Social Work, Psychology, or related field with 2+ years of experience
Bachelor’s degree with 4+ years of direct case management or human services experience
Associate’s degree with 6+ years of experience in client services or nonprofit settings
Core Skills & Qualifications Proven leadership and supervisory experience in a direct service context
Understanding of trauma-informed care, housing systems, and resource navigation
Skilled in conflict resolution, team development, and program strategy
Proficient in Microsoft Office and case management databases
Organized, compassionate, and driven by client-centered principles
???? Why Join N Street Village? Be part of a respected organization leading the fight against homelessness for women
Step into a senior role with the opportunity to shape systems and staff culture
Work in a collaborative, mission-aligned setting rooted in social justice
Gain access to robust training, growth pathways, and leadership support
???? What We Offer Mission-driven, inclusive workplace culture
Comprehensive benefits package, retirement, and well-being benefits
Ongoing learning and professional development
Daily opportunities to make meaningful change
Are you excited, yet? We want to hear from you! ???? How to Apply Apply today at
www.nstreetvillage.org or Indeed. If your heart’s racing a bit, well that’s your sign. Let’s make a difference, together. Check out our website and social media pages to see us in action. We are everywhere. N Street Village is an equal opportunity employer. We proudly embrace and welcome all identities, perspectives, and experiences. Our strength is our people.
Find out if this opportunity is a good fit by reading all of the information that follows below. Monday - Friday 8am- 4pm or 9am - 5pm with flexibility
#J-18808-Ljbffr
Program Manager, Case Management Services ????
Location:
N Street Village – 810 5th St NW, Washington, D.C. 20001 ????
Employment Type:
Full-time ????
Work Setting:
Onsite N Street Village is seeking a strategic and mission-driven
Program Manager of Case Management Services
to oversee a dedicated team providing holistic care to women experiencing homelessness. From managing service delivery to guiding frontline staff, this role is about building a culture of care, collaboration, and accountability that centers clients and uplifts outcomes. ???? What You’ll Do Program Oversight Supervise the Case Management team, including Assistant Manager, Case Managers, and Housing Specialists
Develop and implement trauma-informed service protocols, tools, and performance benchmarks
Ensure quality assurance and compliance with agency, funder, and regulatory standards
Identify service gaps and launch solutions that enhance support delivery
Prepare timely, accurate programmatic reports for leadership and funders
Client Services Oversee all aspects of intake, assessment, case planning, and individualized goal setting
Support high-risk cases and step in with direct care or crisis intervention as needed
Coordinate with external service partners across housing, healthcare, and legal systems
Monitor client progress and ensure continued access to community-based resources
Team Leadership Provide supervision, coaching, and professional development for direct service staff
Facilitate team meetings, reflective supervision, and ongoing training
Model trauma-informed leadership and cultivate an inclusive, high-accountability environment
Track staff schedules, leave, performance goals, and training compliance
Data & Reporting Maintain accurate, confidential case records in the client database
Analyze trends in client outcomes and use data to inform program planning
Contribute to grant narratives, renewal proposals, and impact reports
???? Who You Are Education & Experience
(one of the following): Master’s degree in Social Work, Psychology, or related field with 2+ years of experience
Bachelor’s degree with 4+ years of direct case management or human services experience
Associate’s degree with 6+ years of experience in client services or nonprofit settings
Core Skills & Qualifications Proven leadership and supervisory experience in a direct service context
Understanding of trauma-informed care, housing systems, and resource navigation
Skilled in conflict resolution, team development, and program strategy
Proficient in Microsoft Office and case management databases
Organized, compassionate, and driven by client-centered principles
???? Why Join N Street Village? Be part of a respected organization leading the fight against homelessness for women
Step into a senior role with the opportunity to shape systems and staff culture
Work in a collaborative, mission-aligned setting rooted in social justice
Gain access to robust training, growth pathways, and leadership support
???? What We Offer Mission-driven, inclusive workplace culture
Comprehensive benefits package, retirement, and well-being benefits
Ongoing learning and professional development
Daily opportunities to make meaningful change
Are you excited, yet? We want to hear from you! ???? How to Apply Apply today at
www.nstreetvillage.org or Indeed. If your heart’s racing a bit, well that’s your sign. Let’s make a difference, together. Check out our website and social media pages to see us in action. We are everywhere. N Street Village is an equal opportunity employer. We proudly embrace and welcome all identities, perspectives, and experiences. Our strength is our people.
Find out if this opportunity is a good fit by reading all of the information that follows below. Monday - Friday 8am- 4pm or 9am - 5pm with flexibility
#J-18808-Ljbffr