IT Manager- App Admin/Public Safety

Master's degree from an accredited college or university in computer science, business administration or related field and three (3) years of experience in a similar position as listed in the work functions with two (2) of those years in a lead or supervisory role. OR Bachelor's degree from an accredited college or university in computer science, business administration or related field and four (4) years of experience in a similar position as listed in the work functions with two (2) of those years in a lead or supervisory role. OR A combination of education and experience equivalent to eight (8) years of progressively responsible experience in a similar position as listed in the work functions with two (2) of those years in a lead or supervisory role.

Regular and reliable attendance is a necessary component of job/position. Individuals required to use County vehicles and equipment must have a valid driver's license and be free of any major traffic violations for the last three (3) years. Under general supervision, provides leadership and supervision for service management and service operation activities for internal and external Olmsted County customers. The IT Manager will lead and manage a team of Application Administrators and Microsoft Exchange Administrators to ensure seamless support and maintenance of critical technology systems. This role serves all key organizational departments with key focus on Public Safety, Finance, Human Resources, driving technological initiatives and ensuring system reliability, security, and efficiency, while maintaining alignment with federal, state and local regulations and policies. IT manager will leverage the strengths of team members, clarifies roles and responsibilities, and develops employees to reach optimal goals. Supports a diverse, respectful, and inclusive workplace.

Leads individuals and teams, builds and maintains engagement, and nurtures a culture of growth to promote a work environment where every employee can reach their full potential. Recommends hiring, promotions, and assignments for team members, and provides regular and timely feedback. Manages employee performance, documentation, and disciplinary actions. Lead, mentor and manage Application Administrators and Microsoft Exchange Administrators to maintain optimal system performance and availability Oversee the deployment, configuration, and maintenance of enterprise applications and Microsoft Exchange environments Oversee the administration, configuration, and maintenance of enterprise applications critical to Public Safety (e.g. CAD, RMS systems), Finance (e.g. ERP, accounting software), and HR (e.g., payroll, employee management systems) Collaborate with Public Safety, Finance, and HR teams to understand and support technological needs and priorities Ensure data integrity, security compliance, and disaster recovery strategies are in place and tested regularly Manage vendor relationships and contract negotiations related to application software and email services Coordinate cross-departmental projects involving application integrations, upgrades, and new implementation Stay current on emerging technologies and recommend improvements to enhance departmental productivity Develops feasibility, cost justification, and cost effectiveness studies. When appropriate, develops requests for proposals with evaluation and selection criteria, analyzes vendor responses, and recommends best alternative Performs other general support duties as required Functional knowledge of end user client support systems and processes Functional knowledge of processing platform concepts, capabilities, and application, including but not limited to; and user client devices, client/server, and cloud services Functional knowledge of operating system software function, concepts and capabilities Functional knowledge of computer hardware environments: An understanding of computer, network and software functions Working knowledge of end user Computing (EUC), devices, software and enterprise applications Working knowledge of networking function, concepts and requirements Excellent skills in analytical thinking and problem solving Excellent business relationship and customer service skills across multiple agencies Excellent skills in organization and activity coordination Excellent skills in teamwork, interpersonal interaction and people management Excellent skills in professional verbal and written communications Excellent skills in the analysis and design of manual and automated processes Skilled in planning, organizing and, as a team member, accomplishing work in a timely and effective manner Ability to manage projects in an information technology environment Ability to analyze business requirements, develop effective solutions and supervise implementation of solutions Ability to train, supervise and foster the professional development of others Ability to create and effectively utilize detailed work plans Persons with disabilities:

the above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties. Physical Demands and Work Environment: In compliance with Americans with Disabilities Act, the following represents the Physical and Environmental Demands: Function: 24% or Less 25% - 49% 50%-74% 75% or more Office environment X Sitting X Standing, walking, reaching X Lifting up to 25 pounds X Repetitive hand movements X Typing/data entry X Talking, hearing X Operate vehicle X Close vision X Distance vision X Color vision, depth perception, accommodation X Sedentary (exert up to 10 pounds of force) X Light effort (exert up to 20 pounds of force) X An Equal Opportunity Employer #J-18808-Ljbffr