Canonical
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Enterprise Customer Success Manager
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Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, as well as industry leaders across sectors. The company is founder-led, profitable, and growing, with a remote-first culture involving over 1200 colleagues across 75+ countries, with few office-based roles. Role Overview
The Customer Success department at Canonical aims to reduce risk and churn, facilitate product adoption, and support expansion within existing accounts. Customer Success Managers (CSMs) develop trust with customers, understand their objectives, and align expectations to enhance loyalty, address pain points, and craft collaboration roadmaps. We are expanding our Customer Success team to improve engagement across our product portfolio, including Ubuntu, open-source infrastructure, and applications. CSMs are specialized in one of the following segments: Mass - SMEs or large businesses starting with Canonical Focus - Large companies with established ARR Step Growth - High-potential customers All CSMs support other customers (Tech segment), including Store customers. Location
This role is remote-based. Responsibilities
Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications. Coordinate complex projects with developers, IT managers, and decision-makers. Collaborate with Sales, Field Engineering, and Support to develop engagement plans. Manage a customer portfolio, identify growth opportunities, and renewal risks. Conduct weekly customer and business reviews with cross-functional teams. Advocate for customers internally and influence product roadmaps and documentation. Support customers through reactive ticket handling. Create campaigns targeting multiple customers via digital activities. Ideal Candidate
Minimum 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud, networking, security, migration, or IoT. Excellent presentation skills for complex software discussions. Experience in process improvement and timely project delivery. Team player capable of interacting across departments and levels. Knowledge of agile methodologies. Proficiency in English, with additional languages like Spanish and Portuguese considered a plus. Additional Skills
Experience with Salesforce, Jira, and CRMs is advantageous. What We Offer
Distributed work environment with biannual in-person team sprints. USD 2,000 annual learning and development budget. Annual compensation reviews and performance bonuses. Comprehensive benefits including leave, parental leave, wellness programs, and travel opportunities. About Canonical
Canonical leads in open source innovation, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, valuing excellence and diversity. Most employees work remotely, with a culture that encourages thinking differently and continuous learning. Canonical is an equal opportunity employer, fostering diversity and inclusion in the workplace. Additional Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industry: Software Development
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Enterprise Customer Success Manager
role at
Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, as well as industry leaders across sectors. The company is founder-led, profitable, and growing, with a remote-first culture involving over 1200 colleagues across 75+ countries, with few office-based roles. Role Overview
The Customer Success department at Canonical aims to reduce risk and churn, facilitate product adoption, and support expansion within existing accounts. Customer Success Managers (CSMs) develop trust with customers, understand their objectives, and align expectations to enhance loyalty, address pain points, and craft collaboration roadmaps. We are expanding our Customer Success team to improve engagement across our product portfolio, including Ubuntu, open-source infrastructure, and applications. CSMs are specialized in one of the following segments: Mass - SMEs or large businesses starting with Canonical Focus - Large companies with established ARR Step Growth - High-potential customers All CSMs support other customers (Tech segment), including Store customers. Location
This role is remote-based. Responsibilities
Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications. Coordinate complex projects with developers, IT managers, and decision-makers. Collaborate with Sales, Field Engineering, and Support to develop engagement plans. Manage a customer portfolio, identify growth opportunities, and renewal risks. Conduct weekly customer and business reviews with cross-functional teams. Advocate for customers internally and influence product roadmaps and documentation. Support customers through reactive ticket handling. Create campaigns targeting multiple customers via digital activities. Ideal Candidate
Minimum 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud, networking, security, migration, or IoT. Excellent presentation skills for complex software discussions. Experience in process improvement and timely project delivery. Team player capable of interacting across departments and levels. Knowledge of agile methodologies. Proficiency in English, with additional languages like Spanish and Portuguese considered a plus. Additional Skills
Experience with Salesforce, Jira, and CRMs is advantageous. What We Offer
Distributed work environment with biannual in-person team sprints. USD 2,000 annual learning and development budget. Annual compensation reviews and performance bonuses. Comprehensive benefits including leave, parental leave, wellness programs, and travel opportunities. About Canonical
Canonical leads in open source innovation, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, valuing excellence and diversity. Most employees work remotely, with a culture that encourages thinking differently and continuous learning. Canonical is an equal opportunity employer, fostering diversity and inclusion in the workplace. Additional Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industry: Software Development
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