Canonical
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Enterprise Customer Success Manager
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Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include major public cloud and silicon providers, as well as industry leaders across sectors. The company is founder-led, profitable, and growing, with a remote-first culture involving teams in over 75 countries. Role Overview
The Customer Success Manager (CSM) role is strategic, aimed at reducing risk and churn, facilitating product adoption, and supporting account expansion. CSMs build trust with customers, understand their objectives, and align expectations to enhance loyalty and collaboration. Responsibilities
Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and data applications. Coordinate complex projects with developers, IT managers, and decision-makers. Collaborate with Sales, Engineering, and Support to develop engagement plans. Manage customer portfolios, identify growth or renewal risks, and work with Sales. Conduct weekly customer and business reviews, identify blockers, and drive resolutions. Advocate for customers internally, influencing product roadmaps and processes. Support customers via reactive ticket requests. Create targeted campaigns through digital channels. Qualifications
Minimum 5 years of relevant IT experience, with exposure to Linux, data applications, storage, cloud, networking, security, migration, or IoT. Excellent presentation and communication skills. Experience in process improvement and project delivery. Team player with cross-departmental interaction skills. Knowledge of agile methodologies. Proficiency in Spanish and Portuguese is a plus. Preferred Skills
Experience with Salesforce, Jira, and CRMs. Benefits
Distributed remote work environment with biannual in-person sprints. USD 2,000 annual learning and development budget. Annual performance reviews and recognition rewards. Generous leave policies, parental leave, wellness programs, and travel opportunities. About Canonical
Canonical is a pioneer in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, value excellence, and support remote work since 2004. Join us to challenge yourself, learn new skills, and grow. We are an equal opportunity employer, committed to diversity and inclusion, and welcome applications from all backgrounds. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industry: Software Development
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Enterprise Customer Success Manager
role at
Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include major public cloud and silicon providers, as well as industry leaders across sectors. The company is founder-led, profitable, and growing, with a remote-first culture involving teams in over 75 countries. Role Overview
The Customer Success Manager (CSM) role is strategic, aimed at reducing risk and churn, facilitating product adoption, and supporting account expansion. CSMs build trust with customers, understand their objectives, and align expectations to enhance loyalty and collaboration. Responsibilities
Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and data applications. Coordinate complex projects with developers, IT managers, and decision-makers. Collaborate with Sales, Engineering, and Support to develop engagement plans. Manage customer portfolios, identify growth or renewal risks, and work with Sales. Conduct weekly customer and business reviews, identify blockers, and drive resolutions. Advocate for customers internally, influencing product roadmaps and processes. Support customers via reactive ticket requests. Create targeted campaigns through digital channels. Qualifications
Minimum 5 years of relevant IT experience, with exposure to Linux, data applications, storage, cloud, networking, security, migration, or IoT. Excellent presentation and communication skills. Experience in process improvement and project delivery. Team player with cross-departmental interaction skills. Knowledge of agile methodologies. Proficiency in Spanish and Portuguese is a plus. Preferred Skills
Experience with Salesforce, Jira, and CRMs. Benefits
Distributed remote work environment with biannual in-person sprints. USD 2,000 annual learning and development budget. Annual performance reviews and recognition rewards. Generous leave policies, parental leave, wellness programs, and travel opportunities. About Canonical
Canonical is a pioneer in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, value excellence, and support remote work since 2004. Join us to challenge yourself, learn new skills, and grow. We are an equal opportunity employer, committed to diversity and inclusion, and welcome applications from all backgrounds. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industry: Software Development
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