Walmart
(USA) Group Director, Insights Consulting and Strategy- Customer Insights
Walmart, Bentonville, Arkansas, United States, 72712
Walmart’s ambition is to be America’s favorite place to shop with more customers and members across all income brackets, shopping more things, more often. As a Marketing team, we will change customers’ beliefs and behaviors to choose Walmart first by creating demand, building customer loyalty and strengthening brand equity.
Ensure you read the information regarding this opportunity thoroughly before making an application. The leader for CIS sits at the intersection of data, customer experience and strategy, representing the objective voice of the customer—a single version of the truth for consumer insights. This role has the opportunity to drive business impact by focusing on key areas where Merchandising, Marketing, eCommerce and Operations intersect. Utilizing advanced data strategies, sources, economics, psychology, and sciences, this leader identifies customer personas, defines their experience with Walmart, and assesses performance across channels. The role involves end-to-end analysis, identifying insights, and building customer narratives to improve customer experience and competitive advantage. What you'll do...
Lead the development and execution of a strategic learning agenda aligned with Walmart’s top priorities. Drive customer-centric strategies and innovation to enhance Walmart’s value proposition and brand. Oversee advanced analytics, behavioral mining, and research methodologies to uncover insights. Identify and prioritize customer journeys, uncover unmet needs, and operationalize solutions. Champion innovation in marketing measurement, attribution, and analytics. Advise senior leadership, influencing enterprise decisions with customer insights. Establish governance models for customer data usage, ensuring quality and compliance. Build and lead a high-performing team, fostering a culture of integrity, learning, and customer obsession. Collaborate with cross-functional leaders to align strategies with corporate goals. Qualifications
Proven experience leading large, complex teams across functions and geographies. Deep expertise in customer insights, data analytics, marketing measurement, and customer experience strategy. Strong financial acumen and understanding of retail market dynamics. Success in driving transformational change and innovation. Ability to influence executive leadership and present to boards and stakeholders. Experience developing governance frameworks for customer data and insights. Passion for mentoring and developing talent, with a track record of building high-performing teams. Partnerships across the Enterprise:
Trusted partner to Walmart Leadership, shaping business models based on customer needs. Industry thought leader to keep Walmart ahead of competition. Collaborate with Merchandising, eCommerce, Finance, Operations, Product, and Technology to align strategies. Champion a test-and-learn culture through agile data mining and measurement. Walmart offers competitive pay, performance bonuses, health benefits, 401(k), stock purchase, and other perks. Benefits include PTO, sick leave, parental leave, family care leave, and more. For details, see https://one.walmart.com/notices. Live Better U is Walmart’s education benefit program, covering tuition, books, and fees for associates pursuing various educational programs. Eligibility varies by benefit and employment status. For more info, visit One.Walmart. The annual salary range is $160,000 - $320,000, with additional bonuses and stock options.
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Ensure you read the information regarding this opportunity thoroughly before making an application. The leader for CIS sits at the intersection of data, customer experience and strategy, representing the objective voice of the customer—a single version of the truth for consumer insights. This role has the opportunity to drive business impact by focusing on key areas where Merchandising, Marketing, eCommerce and Operations intersect. Utilizing advanced data strategies, sources, economics, psychology, and sciences, this leader identifies customer personas, defines their experience with Walmart, and assesses performance across channels. The role involves end-to-end analysis, identifying insights, and building customer narratives to improve customer experience and competitive advantage. What you'll do...
Lead the development and execution of a strategic learning agenda aligned with Walmart’s top priorities. Drive customer-centric strategies and innovation to enhance Walmart’s value proposition and brand. Oversee advanced analytics, behavioral mining, and research methodologies to uncover insights. Identify and prioritize customer journeys, uncover unmet needs, and operationalize solutions. Champion innovation in marketing measurement, attribution, and analytics. Advise senior leadership, influencing enterprise decisions with customer insights. Establish governance models for customer data usage, ensuring quality and compliance. Build and lead a high-performing team, fostering a culture of integrity, learning, and customer obsession. Collaborate with cross-functional leaders to align strategies with corporate goals. Qualifications
Proven experience leading large, complex teams across functions and geographies. Deep expertise in customer insights, data analytics, marketing measurement, and customer experience strategy. Strong financial acumen and understanding of retail market dynamics. Success in driving transformational change and innovation. Ability to influence executive leadership and present to boards and stakeholders. Experience developing governance frameworks for customer data and insights. Passion for mentoring and developing talent, with a track record of building high-performing teams. Partnerships across the Enterprise:
Trusted partner to Walmart Leadership, shaping business models based on customer needs. Industry thought leader to keep Walmart ahead of competition. Collaborate with Merchandising, eCommerce, Finance, Operations, Product, and Technology to align strategies. Champion a test-and-learn culture through agile data mining and measurement. Walmart offers competitive pay, performance bonuses, health benefits, 401(k), stock purchase, and other perks. Benefits include PTO, sick leave, parental leave, family care leave, and more. For details, see https://one.walmart.com/notices. Live Better U is Walmart’s education benefit program, covering tuition, books, and fees for associates pursuing various educational programs. Eligibility varies by benefit and employment status. For more info, visit One.Walmart. The annual salary range is $160,000 - $320,000, with additional bonuses and stock options.
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