Thomson Reuters
Customer Success Manager, Global and Large Law
Thomson Reuters, Los Angeles, California, United States, 90079
Employer Industry: Legal Technology Solutions
Why consider this job opportunity: - Salary up to $193,700 - Flexibility to work from anywhere for up to 8 weeks per year - Comprehensive benefits package including flexible vacation, mental health days, and wellness resources - Opportunities for career development and continuous learning in an AI-enabled future - Globally recognized culture of inclusion and belonging - Chance to make a real-world impact in the pursuit of justice and transparency
What to Expect (Job Responsibilities): - Collaborate with customers to identify business challenges and design tailored use cases for legal products - Ensure seamless integration of solutions into customer workflows and provide training support - Build and maintain trusted relationships with customers, offering strategic guidance throughout their journey - Proactively address customer needs and develop strategies to enhance satisfaction and retention - Serve as the voice of the customer to influence internal product enhancements
What is Required (Qualifications): - A law degree, formal legal education, or substantial experience with law firms or legal professionals - Experience in Customer Success, Account Management, or a related role, ideally within SaaS or subscription-based business models - Proven ability to understand customer-specific use cases and recommend tailored solutions - Strong interpersonal and communication skills for effective relationship building - Experience collaborating cross-functionally with Sales, Product, Marketing, and Support teams
How to Stand Out (Preferred Qualifications): - Familiarity with legal technology or AI-driven platforms - A proactive, customer-centric mindset with a focus on measurable outcomes - Experience working with large law firms
#LegalTechnology #CustomerSuccess #CareerOpportunity #FlexibleWork #InclusionAndDiversity
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity: - Salary up to $193,700 - Flexibility to work from anywhere for up to 8 weeks per year - Comprehensive benefits package including flexible vacation, mental health days, and wellness resources - Opportunities for career development and continuous learning in an AI-enabled future - Globally recognized culture of inclusion and belonging - Chance to make a real-world impact in the pursuit of justice and transparency
What to Expect (Job Responsibilities): - Collaborate with customers to identify business challenges and design tailored use cases for legal products - Ensure seamless integration of solutions into customer workflows and provide training support - Build and maintain trusted relationships with customers, offering strategic guidance throughout their journey - Proactively address customer needs and develop strategies to enhance satisfaction and retention - Serve as the voice of the customer to influence internal product enhancements
What is Required (Qualifications): - A law degree, formal legal education, or substantial experience with law firms or legal professionals - Experience in Customer Success, Account Management, or a related role, ideally within SaaS or subscription-based business models - Proven ability to understand customer-specific use cases and recommend tailored solutions - Strong interpersonal and communication skills for effective relationship building - Experience collaborating cross-functionally with Sales, Product, Marketing, and Support teams
How to Stand Out (Preferred Qualifications): - Familiarity with legal technology or AI-driven platforms - A proactive, customer-centric mindset with a focus on measurable outcomes - Experience working with large law firms
#LegalTechnology #CustomerSuccess #CareerOpportunity #FlexibleWork #InclusionAndDiversity
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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