Thomson Reuters
Customer Success Manager, Global and Large Law
Thomson Reuters, New York, New York, us, 10261
Customer Success Manager, Global and Large Law Employer Industry: Legal Technology and Information Services
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly. Why consider this job opportunity: Salary up to $193,700 Flexibility to work from anywhere for up to 8 weeks per year Comprehensive benefits package, including mental health days, tuition reimbursement, and retirement savings Opportunities for career development and growth through continuous learning initiatives Award-winning culture focused on inclusion, belonging, and work-life balance Chance to make a real-world impact by pursuing justice and transparency in legal practices What to Expect (Job Responsibilities): Collaborate with customers to identify business challenges and design tailored use cases for legal products Ensure seamless integration of use cases into customer workflows, leveraging training resources Build and maintain strong relationships with customers, providing strategic guidance throughout their journey Proactively address customer needs and develop strategies to enhance satisfaction and reduce churn Share customer feedback with internal teams to influence product enhancements and features What is Required (Qualifications): A law degree, formal legal education, or substantial experience with law firms or legal professionals, particularly large law firms Experience in Customer Success, Account Management, or related roles, ideally within SaaS or subscription-based business models Proven ability to understand customer-specific use cases and recommend tailored solutions Strong interpersonal and communication skills with a focus on relationship building Familiarity with legal technology or AI-driven platforms How to Stand Out (Preferred Qualifications): Experience working cross-functionally with Sales, Product, Marketing, and Support teams Proactive, personable approach to problem-solving focused on delivering measurable outcomes #LegalTechnology #CustomerSuccess #CareerOpportunity #WorkLifeBalance #InclusiveCulture We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly. Why consider this job opportunity: Salary up to $193,700 Flexibility to work from anywhere for up to 8 weeks per year Comprehensive benefits package, including mental health days, tuition reimbursement, and retirement savings Opportunities for career development and growth through continuous learning initiatives Award-winning culture focused on inclusion, belonging, and work-life balance Chance to make a real-world impact by pursuing justice and transparency in legal practices What to Expect (Job Responsibilities): Collaborate with customers to identify business challenges and design tailored use cases for legal products Ensure seamless integration of use cases into customer workflows, leveraging training resources Build and maintain strong relationships with customers, providing strategic guidance throughout their journey Proactively address customer needs and develop strategies to enhance satisfaction and reduce churn Share customer feedback with internal teams to influence product enhancements and features What is Required (Qualifications): A law degree, formal legal education, or substantial experience with law firms or legal professionals, particularly large law firms Experience in Customer Success, Account Management, or related roles, ideally within SaaS or subscription-based business models Proven ability to understand customer-specific use cases and recommend tailored solutions Strong interpersonal and communication skills with a focus on relationship building Familiarity with legal technology or AI-driven platforms How to Stand Out (Preferred Qualifications): Experience working cross-functionally with Sales, Product, Marketing, and Support teams Proactive, personable approach to problem-solving focused on delivering measurable outcomes #LegalTechnology #CustomerSuccess #CareerOpportunity #WorkLifeBalance #InclusiveCulture We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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