North Carolina State University
Position Information
Posting Number
PG195320TM
Position Number
19PLS05666
Position Type
Temporary
Essential Job Duties
SAER Client Services Representative needed to provide customer service to current clients, potential clients, and rDVMs, checking in clients, creating medical records, reviewing consent forms, and processing deposits and payments, processing referrals, managing multiple incoming phone lines while multitasking, and communicating effectively with clinical team members.
Is Time Limited
No
If Yes, Appointment Length
Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being.
What we offer:
- Health Insurance for Temporary Employees
- Enhance your career with LEAD courses
- Attend non-revenue generating sporting events for free.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Department Information
Job City & State
Raleigh, NC
Department
System Information
Classification Title
Temporary-Technical/Paraprofessional
Working Title
Client Services Representative - (SAER)
Requirements and Preferences
Work Schedule
TBD, 4(10hr) shifts per week, afternoons/evenings Mon - Thurs.
Other Work/Responsibilities
Minimum Experience/Education
High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Department Required Skills
- Knowledge of Google Suite, email, and scanners.
- Excellent verbal and written communication skills.
- Strong organizational, multitasking, and customer service skills.
- Ability to interact professionally with clients, faculty, and staff in demanding situations.
- Ability to interpret VHC guidelines and client needs to determine emergencies.
- Ability to manage multiple phone lines while assisting in-person clients.
- Emotional intelligence, ability to empathize and mentally process difficult cases.
- Ability to lift up to 30 pounds, with or without reasonable accommodations.
- Previous client service experience in a veterinary emergency, ICU, or medical setting is preferred.
Preferred Years Experience, Skills, Training, Education
- Knowledge of Google Suite, email, and scanners.
- Excellent verbal and written communication skills.
- Strong organizational, multitasking, and customer service skills.
- Ability to interact professionally with clients, faculty, and staff in demanding situations.
- Ability to interpret VHC guidelines and client needs to determine emergencies.
- Ability to manage multiple phone lines while assisting in-person clients.
- Emotional intelligence, ability to empathize and mentally process difficult cases.
- Ability to lift up to 30 pounds, with or without reasonable accommodations.
- Previous client service experience in a veterinary emergency, ICU, or medical setting is preferred.
Required License or Certification
n/a
Valid NC Driver's License required?
No
Commercial Driver's License Required?
No
Recruitment Details
Anticipated Hiring Range
$15 - $18/ hr
Recruitment Dates
Job Open Date
07/24/2025
Applicant Information
Quick Link
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.