Synectics
Description
The conversations you encounter require quick "on your feet" action. It is important to know when to respond, listen, understand, and empathize to ensure that any needs are fulfilled through a sense of community. Develop and document streamlined processes that guide how we engage with our social communities, ensuring smooth collaboration across teams including PR, Customer Care, and our external agency of Community Managers. Work closely with our Social Media Manager to align engagement strategies and set clear guidelines that empower our Community Management team to respond confidently and consistently. Lead crisis communications planning with a social media lens-helping the team anticipate reputational risks, monitor the pulse online, and coordinate reactive messaging when needed. Serve as the go-to liaison across internal and external teams, orchestrating efforts during both everyday engagement and high-pressure situations. Keep a finger on the pulse of social trends, audience sentiment, and key metrics to inform ongoing improvements to processes and communication approaches. Qualifications :
A knack for writing compelling, clear, and relatable social media content-whether it's day-to-day engagement or sensitive crisis messaging. Experience or strong familiarity with PR or crisis communications, especially knowing how to adjust messages for different audiences with empathy and impact. The ability to work independently-building processes and communication plans from scratch that keep everyone aligned and moving forward. A collaborative spirit who enjoys working across teams and agencies, making sure everyone knows their role and how to contribute. A social media mindset: you understand the fast pace, the nuances of various platforms, and how to use that knowledge to protect and promote the brand. Strong social media writing skills with ability to craft both engaging and sensitive messaging. Experience in PR or crisis communications with a focus on brand reputation. Proven ability to develop clear processes and communication plans independently. Collaborative mindset with experience working across internal teams and external agencies. To be successful in a high-paced Community Management position, it is required that you are effective and efficient in social skills Strategic thinker with a deep understanding of social media trends and audience engagement.
Benefits:
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.
Benefits:
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.
The conversations you encounter require quick "on your feet" action. It is important to know when to respond, listen, understand, and empathize to ensure that any needs are fulfilled through a sense of community. Develop and document streamlined processes that guide how we engage with our social communities, ensuring smooth collaboration across teams including PR, Customer Care, and our external agency of Community Managers. Work closely with our Social Media Manager to align engagement strategies and set clear guidelines that empower our Community Management team to respond confidently and consistently. Lead crisis communications planning with a social media lens-helping the team anticipate reputational risks, monitor the pulse online, and coordinate reactive messaging when needed. Serve as the go-to liaison across internal and external teams, orchestrating efforts during both everyday engagement and high-pressure situations. Keep a finger on the pulse of social trends, audience sentiment, and key metrics to inform ongoing improvements to processes and communication approaches. Qualifications :
A knack for writing compelling, clear, and relatable social media content-whether it's day-to-day engagement or sensitive crisis messaging. Experience or strong familiarity with PR or crisis communications, especially knowing how to adjust messages for different audiences with empathy and impact. The ability to work independently-building processes and communication plans from scratch that keep everyone aligned and moving forward. A collaborative spirit who enjoys working across teams and agencies, making sure everyone knows their role and how to contribute. A social media mindset: you understand the fast pace, the nuances of various platforms, and how to use that knowledge to protect and promote the brand. Strong social media writing skills with ability to craft both engaging and sensitive messaging. Experience in PR or crisis communications with a focus on brand reputation. Proven ability to develop clear processes and communication plans independently. Collaborative mindset with experience working across internal teams and external agencies. To be successful in a high-paced Community Management position, it is required that you are effective and efficient in social skills Strategic thinker with a deep understanding of social media trends and audience engagement.
Benefits:
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.
Benefits:
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.