JMS Talent Acquisition LLC
Overview:
A leading law firm is seeking an experienced
IT Analyst
to provide high-quality, second-level technical support in its Seattle office. This onsite role is essential to ensuring a seamless IT experience across all firm technologies, including desktops, laptops, mobile devices, and productivity tools. The Analyst will play a key role in troubleshooting complex technical issues, coordinating with internal IT teams, managing hardware inventory, and supporting end users across a hybrid work environment.
Key Responsibilities:
Deliver deskside and remote support for hardware, software, and network-related issues.
Serve as an escalation point for Help Desk tickets, ensuring timely resolution and user satisfaction.
Provide support for desktop/laptop imaging, configuration, deployment, and routine maintenance.
Support mobile devices, phones, printers, docking stations, and peripherals.
Collaborate with internal IT teams and external vendors to address advanced issues and ensure smooth operations.
Maintain accurate documentation in IT service management (ITSM) and asset tracking systems.
Assist with onboarding/offboarding processes and manage hardware lifecycle.
Ensure SLAs are met and that support requests are resolved efficiently and professionally. Technical Environment & Tools:
Windows OS and Microsoft 365 Suite (Outlook, Excel, Word, PowerPoint)
Remote support tools (e.g., BeyondTrust)
ITSM platforms (e.g., ServiceNow)
Endpoint management (e.g., SCCM)
Law firm applications including iManage, Adobe Acrobat, and Nuance PDF
Modern browsers (Edge, Chrome, Firefox)
Mobile devices (iOS/Android), VPN, and wireless configurations Qualifications:
Associate degree in IT or equivalent experience required; CompTIA A+, Microsoft MD-100/101 or similar certifications preferred.
Minimum 5 years of IT desktop support in a professional setting.
Prior experience supporting legal applications and workflows is a plus.
Strong technical troubleshooting and customer service skills.
Ability to prioritize tasks and work effectively in a deadline-driven, high-pressure environment.
Excellent verbal and written communication skills.
Discretion and professionalism when handling sensitive data and user support.
Self-motivated, independent worker with a collaborative mindset.
Willingness to work occasional overtime as needed. Compensation & Schedule:
Salary:
$67,120 - $90,000 base (based on experience and qualifications)
Status:
Nonexempt (eligible for overtime)
Work Arrangement:
Onsite, Monday-Friday (Seattle office)
A leading law firm is seeking an experienced
IT Analyst
to provide high-quality, second-level technical support in its Seattle office. This onsite role is essential to ensuring a seamless IT experience across all firm technologies, including desktops, laptops, mobile devices, and productivity tools. The Analyst will play a key role in troubleshooting complex technical issues, coordinating with internal IT teams, managing hardware inventory, and supporting end users across a hybrid work environment.
Key Responsibilities:
Deliver deskside and remote support for hardware, software, and network-related issues.
Serve as an escalation point for Help Desk tickets, ensuring timely resolution and user satisfaction.
Provide support for desktop/laptop imaging, configuration, deployment, and routine maintenance.
Support mobile devices, phones, printers, docking stations, and peripherals.
Collaborate with internal IT teams and external vendors to address advanced issues and ensure smooth operations.
Maintain accurate documentation in IT service management (ITSM) and asset tracking systems.
Assist with onboarding/offboarding processes and manage hardware lifecycle.
Ensure SLAs are met and that support requests are resolved efficiently and professionally. Technical Environment & Tools:
Windows OS and Microsoft 365 Suite (Outlook, Excel, Word, PowerPoint)
Remote support tools (e.g., BeyondTrust)
ITSM platforms (e.g., ServiceNow)
Endpoint management (e.g., SCCM)
Law firm applications including iManage, Adobe Acrobat, and Nuance PDF
Modern browsers (Edge, Chrome, Firefox)
Mobile devices (iOS/Android), VPN, and wireless configurations Qualifications:
Associate degree in IT or equivalent experience required; CompTIA A+, Microsoft MD-100/101 or similar certifications preferred.
Minimum 5 years of IT desktop support in a professional setting.
Prior experience supporting legal applications and workflows is a plus.
Strong technical troubleshooting and customer service skills.
Ability to prioritize tasks and work effectively in a deadline-driven, high-pressure environment.
Excellent verbal and written communication skills.
Discretion and professionalism when handling sensitive data and user support.
Self-motivated, independent worker with a collaborative mindset.
Willingness to work occasional overtime as needed. Compensation & Schedule:
Salary:
$67,120 - $90,000 base (based on experience and qualifications)
Status:
Nonexempt (eligible for overtime)
Work Arrangement:
Onsite, Monday-Friday (Seattle office)