Business Analyst III

Job DescriptionThis position is in the Bureau of Working Families (BWF), which administers a variety of programs toassist low-income individuals and families move towards self-sufficiency.These programs include Temporary Assistance for Needy Families (TANF), CARES Worker Web (CWW),Wisconsin Works (W-2), Job Access Loans, Emergency Assistance, programs to serve the refugeepopulations, Community Services Block Grants, and the Skills Enhancement Grant.Under the general direction of the Section Manager of the Bureau of Working Families (BWF) TANFAutomation Section, this position is responsible for defining and implementing the business processchanges that must be made to the CWW, W-2 and related programs information systems in relationshipto changes in program policies and procedures, federal reporting, financial reporting, programmonitoring, contracts, and audits. The position is also responsible for writing operation memoranda toexplain to agency workers what is changing, how the associated new functionality will work and how theworker should enter information.The Information Systems Business Automation Specialist for the CWW, W-2 and related programs isresponsible for identifying and creating system business requirements for system changes neededbecause of new federal law and regulations, state law or administrative rules as well as W-2 and relatedprograms policies. The changes will need to be incorporated into the major information systems thatsupport W-2 and related programs, including:•Client Assistance for Reemployment and Economic Support (CARES)•CARES Worker Web (CWW)•Wisconsin Work Programs (WWP)•ACCESS•MyACCESS and•New systems needed to carry out program functions.This position manages all aspects of major comprehensive information technology projects for CWW, W-2 and related programs on behalf of the Employment Program Business Area (EPBA). This includesensuring that all phases of the software development life cycle are completed according to the needs ofthe business area, and all other project management responsibilities including documenting decisionmaking, briefing bureau, division, and department management on the status of projects, resolvingconflicts between project partners, communicating with stakeholders on complex topics, and post-implementation tasks.As a program area liaison, this position works on projects with other bureaus within the Division, otherDivision's including the Division of Early Care and Education (childcare), the Division of ManagementServices (planning and budget), as well as the Secretary's Office. The position also works extensivelywith other Departments, such as the Department of Health Services (DHS) and its technical staff toensure coordination of its programs/initiatives with BWF. Incumbents in this position must use theirknowledge and experience to assist the Section's employees and other experienced Program and PolicyAnalysts in their day-to-day duties.List any special qualifications & years of experience: (List any specific skills, software, orrequirements the position will require. Optional format below)Project Details (project overview, who the contractor will work with, soft skills needed, etc.):Optional format: (Add as many lines as needed.)Qualification Desired ExperienceLeads automation activities, including but not limited toanalyzing IT business systems; requirements gathering,writing technical documents such as operational memosand help text, metrics, checklists, user guides and manuals8 yearsLead and perform user acceptance testing, scenariocreation and defect identification and tracking.8 yearsEvaluates system development procedures used to verifythat programs function according to user requirements andconform to establishment guidelines8 yearsActs as a liaison between business/program areas and ITdevelopers and IT project managers.8 yearsFacilitates meetings relating to IT/IS maintenance,enhancements or projects as well as participate in suchmeetings as a subject matter expert on behalf of thebusiness/program area8 yearsExperience with one or more of the following State ofWisconsin Systems. CARES Worker Web (CWW), CARESMainframe, ACCESS, MyACCESS, MMIS, Wisconsin WorkPrograms (WWP), or BRITS2 yearsRecommends program improvements or corrections toprogrammers/developers in BITS. Identifies differencesstandards5 yearsTop Skills: •Analyzing IT business systems and doing requirements gathering and writing. (8+ years)•Lead User Acceptance Testing, scenario creation and defect identification and tracking (8+ years)•Workgroup Facilitation Lead for system projects (8+ years)•Writing technical documents such as operational memos and helptext, metrics, checklists, user guides and manuals.(8+ years)RequirementsAn in-person interview may be required before a final hire is made. The hiring manager has discretion to allow phone or video interviews at any point during the process. •Interviews will be set up shortly after the posting close date.•MUST provide three (3) business references for the interview. (One reference must be a supervisory level.)IMPORTANT NOTES:•Candidate MUST be physically located in the United States. International candidates/phone numbers will not be accepted.•Candidate must follow ALL DCF work rules•Candidate must be available to perform all work during the Central Standard Time (CST) business hours 9:00 am - 3 pm (or CST hours as defined by the hiring manager)•Candidate will be required to provide their own equipment for this position (See job description for required specifications.)Interview process: Over zoom for the 1st round interview. 2nd round also zoom only unless candidate is very close Madison area and able to make it. the hiring manager's preference is to hire someone who is local to Wisconsin for this type of position.Duration: 6/30/2026, with the potential to extend for an additional term(s)Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Local candidates preferred. This position is currently remote. However, position status is subject to change. (90% remote 10% onsite as needed) Onsite work is not likely, but candidate should be prepared to come onsite if required. Part time (25 hours per week) can be flexible with 5 hours per day or 3 full days per week, etc.