Operations Support System Specialist

Job Title: Operations Support Specialist Location: 1300 Thames Street, Harbor Point Phase I, Baltimore, MD 21230 Requirements: Strong written and verbal communication skills Excellent attention to detail Strong problem-solving skills Ability to define and prioritize project activities and follow-up on progress Proficiency in MS Word and data entry tools Ability to manage multiple detailed tasks Flexibility in handling varied assignments Ability to work independently Bachelor's degree preferred but not required Familiarity with financial services is a plus Responsibilities: Process incoming and outgoing paperwork including mail and facsimiles Support client service associates and operational personnel Review inbound client documents for accuracy and completeness Notate all activities on client accounts Submit accurate forms for final processing to the service center Communicate with clients via written and verbal methods regarding paperwork Conduct clear and appropriate escalation of issues and suggest risk reduction strategies Analyze and interpret data with strong attention to detail Break down problems into manageable parts and consult SMEs as needed Ask exploratory questions and paraphrase to ensure understanding