Hustle Notice Biz
Customer Service Agent
Department:
Singnala
Employment Type:
Full Time
Location:
Orlando, FL
Compensation:
$18.00 - $28.00 / hour
Description
Job Description Customer Service Agent Location: Orlando, FL
Overview:
Singnala We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the frontline ambassador of our company, playing a pivotal role in maintaining our commitment to delivering unparalleled customer service and ensuring customer satisfaction. As a Customer Service Agent, you will interact with customers via multiple channels, including phone, email, and chat, to address their inquiries and resolve any issues they may encounter.
Key Responsibilities
Respond to customer inquiries promptly and professionally via phone, email, and live chat. Resolve customer complaints effectively and efficiently, ensuring satisfaction and follow-up. Maintain accurate records of customer interactions, transactions, comments, and complaints. Provide information about products and services to help customers make informed decisions. Collaborate with team members to improve overall service quality and share best practices. Identify common customer issues and trends to help improve customer experiences. Participate in training sessions and workshops to enhance personal skills and knowledge. Skills, Knowledge and Expertise
High school diploma or equivalent; further education or certifications are a plus. Proven experience in a customer service role or related field. Excellent verbal and written communication skills with attention to detail. Strong problem-solving skills and the ability to think critically in challenging situations. Experience with customer relationship management (CRM) software is an advantage. Ability to work in a fast-paced environment while maintaining a positive attitude. Benefits
Benefits:
Competitive salary: $18.00 - $28.00 hourly (based on experience). Comprehensive health, dental, and vision insurance. Paid time off, including vacation, sick leave, and holidays. 401(k) retirement plan with company matching. Professional development and growth opportunities.
Department:
Singnala
Employment Type:
Full Time
Location:
Orlando, FL
Compensation:
$18.00 - $28.00 / hour
Description
Job Description Customer Service Agent Location: Orlando, FL
Overview:
Singnala We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the frontline ambassador of our company, playing a pivotal role in maintaining our commitment to delivering unparalleled customer service and ensuring customer satisfaction. As a Customer Service Agent, you will interact with customers via multiple channels, including phone, email, and chat, to address their inquiries and resolve any issues they may encounter.
Key Responsibilities
Respond to customer inquiries promptly and professionally via phone, email, and live chat. Resolve customer complaints effectively and efficiently, ensuring satisfaction and follow-up. Maintain accurate records of customer interactions, transactions, comments, and complaints. Provide information about products and services to help customers make informed decisions. Collaborate with team members to improve overall service quality and share best practices. Identify common customer issues and trends to help improve customer experiences. Participate in training sessions and workshops to enhance personal skills and knowledge. Skills, Knowledge and Expertise
High school diploma or equivalent; further education or certifications are a plus. Proven experience in a customer service role or related field. Excellent verbal and written communication skills with attention to detail. Strong problem-solving skills and the ability to think critically in challenging situations. Experience with customer relationship management (CRM) software is an advantage. Ability to work in a fast-paced environment while maintaining a positive attitude. Benefits
Benefits:
Competitive salary: $18.00 - $28.00 hourly (based on experience). Comprehensive health, dental, and vision insurance. Paid time off, including vacation, sick leave, and holidays. 401(k) retirement plan with company matching. Professional development and growth opportunities.