A&R Solar
Customer Engagement Specialist
A&R Solar is a 100% employee-owned B Corp and certified Social Purpose Corporation serving the Pacific Northwest since 2007. We help homeowners, businesses, and public agencies go solarwith a deep commitment to people, the planet, and long-term partnerships. Our Values Guide Everything We Do: Challenge Accepted
We're always learning, growing, and leveling up. Curiosity and adaptability are part of our DNA. Enjoy the Ride
We do great work with great peopleand we have fun doing it. We celebrate wins, support each other through setbacks, and build a positive, inclusive culture. Be Genuine
We communicate openly and honestly, even when it's hard. Trust is earned through clarity, follow-through, and owning our mistakes. Own It
We step up when we see a problem. Everyone here plays a role in our collective success, and we raise the bar together. Leave It Better
We take sustainability seriouslyin our work, our operations, and how we show up for our community. Position Summary Status: Full-time | $24-27/hour + Generous Benefits A&R Solar is seeking a tech-savvy, detail-oriented Customer Engagement Specialist to join our Customer Engagement Teamthe strategic hub of our customer journey. As our primary customer contact, you'll serve as an expert router and relationship manager, ensuring every customer reaches the right specialist quickly and professionally. This isn't a script-reading job. You're the intelligent front door to A&R Solarassessing customer needs, providing light qualification and education, and making smart routing decisions across multiple departments. You'll work closely with our Technical Specialist to handle complex questions and ensure seamless customer experiences. You'll master multiple platforms while building relationships that protect revenue and drive customer satisfaction. We'll train you on solaryou bring the intelligence, empathy, and tech skills to excel in this mission-critical role. Expert Customer Routing & Relationship Management
Serve as primary phone contact during business hours for all A&R Solar customers Quickly assess and route inquiries across five departments: Sales, Service, Accounting & HR, Permitting, and Marketing Provide light qualification for residential and commercial sales inquiries Handle standard residential sales intake plus basic solar education Technology & System Management
Master Salesforce CRM for customer data management and lead tracking Utilize Google Suite for communication and documentation Navigate multiple platforms simultaneously (phone systems, chat tools, scheduling software) Create accurate tickets, log interactions, and manage follow-up workflows Collaborative Customer Engagement
Partner with Technical Specialist for deeper solar education and technical questions Coordinate seamless handoffs to appropriate department specialists Maintain detailed documentation for customer relationship continuity Contribute to customer experience improvements and process optimization Revenue Protection & VIP Care
Identify and prioritize high-value prospects and key accounts Ensure no commercial leads or urgent service issues fall through cracks Provide empathetic support during customer frustrations or system issues Maintain A&R Solar's professional reputation through every interaction Requirements
Customer Service Excellence Proven customer service experience in professional or technical environments Exceptional phone presence and written communication skills Unflappable demeanor with ability to handle stressed or frustrated customers Strong listening skills and emotional intelligence Technical Proficiency & Learning Ability Advanced comfort with complex software platforms, such as Salesforce, Google Suite Quick learner who masters new software and systems efficiently Tech-savvy problem solver who troubleshoots platform issues independently Organized multitasker who maintains accuracy across multiple systems Professional Skills Smart routing and light qualification capabilities Detail-oriented with excellent time management Collaborative team player who supports seamless handoffs Curious mindset with ability to learn solar industry fundamentals Bonus Qualifications Experience with CRM systems (Salesforce preferred) Familiarity with solar, utilities, or technical industries Previous intake, qualification, or routing experience What We Offer Compensation & Benefits Competitive hourly wage: $24-27/hour Generous benefits package including health, dental, and vision insurance 401(k) with company match Paid vacation and sick time Professional development support Work Environment Hybrid flexibility: 3 days remote, 2 days in-office for culture and collaboration Mission-driven, employee-owned B Corp environment Supportive, people-first culture that values your input Opportunity to be part of Pacific Northwest's leading solar company Ready to be the intelligent, caring voice of A&R Solar? We'd love to meet you.
A&R Solar is a 100% employee-owned B Corp and certified Social Purpose Corporation serving the Pacific Northwest since 2007. We help homeowners, businesses, and public agencies go solarwith a deep commitment to people, the planet, and long-term partnerships. Our Values Guide Everything We Do: Challenge Accepted
We're always learning, growing, and leveling up. Curiosity and adaptability are part of our DNA. Enjoy the Ride
We do great work with great peopleand we have fun doing it. We celebrate wins, support each other through setbacks, and build a positive, inclusive culture. Be Genuine
We communicate openly and honestly, even when it's hard. Trust is earned through clarity, follow-through, and owning our mistakes. Own It
We step up when we see a problem. Everyone here plays a role in our collective success, and we raise the bar together. Leave It Better
We take sustainability seriouslyin our work, our operations, and how we show up for our community. Position Summary Status: Full-time | $24-27/hour + Generous Benefits A&R Solar is seeking a tech-savvy, detail-oriented Customer Engagement Specialist to join our Customer Engagement Teamthe strategic hub of our customer journey. As our primary customer contact, you'll serve as an expert router and relationship manager, ensuring every customer reaches the right specialist quickly and professionally. This isn't a script-reading job. You're the intelligent front door to A&R Solarassessing customer needs, providing light qualification and education, and making smart routing decisions across multiple departments. You'll work closely with our Technical Specialist to handle complex questions and ensure seamless customer experiences. You'll master multiple platforms while building relationships that protect revenue and drive customer satisfaction. We'll train you on solaryou bring the intelligence, empathy, and tech skills to excel in this mission-critical role. Expert Customer Routing & Relationship Management
Serve as primary phone contact during business hours for all A&R Solar customers Quickly assess and route inquiries across five departments: Sales, Service, Accounting & HR, Permitting, and Marketing Provide light qualification for residential and commercial sales inquiries Handle standard residential sales intake plus basic solar education Technology & System Management
Master Salesforce CRM for customer data management and lead tracking Utilize Google Suite for communication and documentation Navigate multiple platforms simultaneously (phone systems, chat tools, scheduling software) Create accurate tickets, log interactions, and manage follow-up workflows Collaborative Customer Engagement
Partner with Technical Specialist for deeper solar education and technical questions Coordinate seamless handoffs to appropriate department specialists Maintain detailed documentation for customer relationship continuity Contribute to customer experience improvements and process optimization Revenue Protection & VIP Care
Identify and prioritize high-value prospects and key accounts Ensure no commercial leads or urgent service issues fall through cracks Provide empathetic support during customer frustrations or system issues Maintain A&R Solar's professional reputation through every interaction Requirements
Customer Service Excellence Proven customer service experience in professional or technical environments Exceptional phone presence and written communication skills Unflappable demeanor with ability to handle stressed or frustrated customers Strong listening skills and emotional intelligence Technical Proficiency & Learning Ability Advanced comfort with complex software platforms, such as Salesforce, Google Suite Quick learner who masters new software and systems efficiently Tech-savvy problem solver who troubleshoots platform issues independently Organized multitasker who maintains accuracy across multiple systems Professional Skills Smart routing and light qualification capabilities Detail-oriented with excellent time management Collaborative team player who supports seamless handoffs Curious mindset with ability to learn solar industry fundamentals Bonus Qualifications Experience with CRM systems (Salesforce preferred) Familiarity with solar, utilities, or technical industries Previous intake, qualification, or routing experience What We Offer Compensation & Benefits Competitive hourly wage: $24-27/hour Generous benefits package including health, dental, and vision insurance 401(k) with company match Paid vacation and sick time Professional development support Work Environment Hybrid flexibility: 3 days remote, 2 days in-office for culture and collaboration Mission-driven, employee-owned B Corp environment Supportive, people-first culture that values your input Opportunity to be part of Pacific Northwest's leading solar company Ready to be the intelligent, caring voice of A&R Solar? We'd love to meet you.