University of Nevada, Reno
IT Technician 2 - College of Engineering
University of Nevada, Reno, Reno, Nevada, United States, 89501
University of Nevada, Reno
The University of Nevada, Reno is seeking an IT Technician 2 to join the College of Engineering, providing end-user support and systems administration for faculty, staff, students, and administrative units. The successful candidate will deliver technical assistance for hardware, software, and network issues; install, configure, maintain, and repair computer systems and related equipment; and support daily IT operations to ensure reliable access to campus computing resources. Responsibilities also include troubleshooting technical problems, managing and tracking help desk tickets via TeamDynamix, and offering remote desktop support. Additionally, the role assists with server and lab environment administration, software license renewals and installations, system updates, imaging lab computers for each semester, and coordinating with the IT manager on updates, compliance, and integration efforts. The position also involves inventory managementtagging, tracking, and reporting on hardware and software assetsand collaborating with vendors and procurement staff for equipment orders and warranty tracking. Routine preventive maintenance, system performance monitoring, and lifecycle management of IT equipment ensure systems remain secure and operational. This position plays a critical role in identifying and resolving technical issues or escalating them appropriately, while maintaining open communication with the IT manager. Required Qualifications Graduation from high school or equivalent and three (3) years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, one year of which must have included IT work experience in a user support role; OR One (1) year of relevant experience as an IT Technician I in Nevada State service; OR An equivalent combination of education and experience as described above. Preferred Qualifications Candidates with experience in academic or educational environments are encouraged to apply, bringing familiarity with Help Desk operations, Remote Desktop Services, ticket tracking/resolution, and hardware/software licensing procedures. Candidates proficient in clientserver systems and networking, including imaging/reimaging lab computers and managing user accounts and permissions through Active Directory. Candidates with skills in preventative maintenance and full lifecycle IT equipment management, including system performance monitoring across multiple locations. Schedule The typical work schedule is Monday through Friday from 8:00 am to 5:00 pm; this is subject to change based on organizational needs. Compensation Grade Grade 28 (Entry, Step 01 $23.95/hr.
Step 03 $25.99/hr.) In classified service, salary is in Grade and Step. The Step is determined based on the Nevada Administrative Code. Salary placement above a Step 01 at initial appointment is determined based on the recruitment, the candidate's qualifications, internal equity and budgets. A request to accelerate salary must be approved by Human Resources and abide by the Nevada Administrative Code. Perks of PERS Classified Employees are enrolled in The Public Employees' Retirement System of Nevada (PERS) upon hire. The PERS retirement plan is beyond compare. Please visit the Benefit Estimator
Retirement Calculator
for more information. "I'm so thankful that I followed the path that led me to a PERS retirement. I was able to retire at age 60 with a paycheck close to my full salary. I watched the solid performance of PERS funds for 25 years. Even in times of a poor economy, PERS kept it together! I'm completely secure and confident that my retirement will always be there for me."
Robin F. Perks of Working at UNR Health insurance options including dental and vision Life insurance, generous annual and sick leave E. L. Wiegand Fitness Center offers an annual or semester membership and family membership options. Reno is proud to be a University town! Many local businesses offer discounts to WolfCard holders Mountain EAP supports employees (and eligible dependents) through life's difficult moments. Mountain EAP is located in Reno and specializes in counseling and advising services for personal or interpersonal issues. Staff Employees' Council (SEC) represents all Classified employees. SEC holds monthly meetings to provide a forum for employees to participate. Department Information At the College of Engineering at the University of Nevada, Reno values its faculty and staff as key partners in the University's mission to provide outstanding learning, discovery and engagement programs. Our dynamic, mid-sized college is interested in hiring faculty and staff whose goals are aligned with our mission to serve Nevada, the nation and the world by: providing a state-of-the-art education conducting high-quality fundamental and applied research engaging in high-impact outreach activities; and fostering a culture of respect, inclusiveness and diversity among students, faculty and staff Our research faculty is supported by an Engineering Research Office that helped the college garner $33 million in research awards in CY 2023. The college also offers training, professional development opportunities and resources to ensure your success. We offer multiple bachelor's and graduate degrees and graduate certificates through our five departments: Chemical & Materials Engineering Civil & Environmental Engineering Computer Science & Engineering Electrical & Biomedical Engineering Mechanical Engineering Each department has research focus areas; additionally, the College boasts several specialized research facilities supporting a wide range of innovative projects. We are strategically located in a growing tech and manufacturing area, 10 miles from the Tahoe-Regional Industrial Center, 12-mile industrial park housing facilities for such tech companies as Tesla, Panasonic, Blockchain, Google, Jet.com and Switch. Just north of Reno is the Nevada Unmanned Aircraft System (UAS) Test Site, where researchers develop, test and deploy technology related to robotics, artificial intelligence and autonomous systems. Nevada also is on the forefront of battery technology, aerospace and defense, water technologies, manufacturing and logistics operations as well as research into sustainable energy sources. For more information, please visit
unr.edu/engineering . Contact Information Shiva Ram Prasad Koppole at
skoppole@unr.edu Please note, once you submit your application the only attachment/s viewable to you will be the attachment/s to the resume/CV section of the application. Any additional required attachment/s to the cover letter, references, additional documents sections of the application, will not be viewable to you after you submit your application. All uploaded attachment/s will be on the application for the committee to review. To request updates to attachments, prior to the committee review of applications, please contact the candidate helpdesk at
jobs@unr.edu . Attach the following attachment(s) to your application Resume/CV
(required) List a detailed description of the major duties that you performed as part of each job. You must demonstrate that you qualify for the position and your education and experience must be clearly documented. Cover Letter
(optional) Contact Information for Three Supervisory References
(required) Please make a note if you do not want your present employer contacted unless necessary to determine your qualifications for the position. Transcripts
(optional) If you have not graduated, please attach your transcripts to receive education credit for classes you have taken. Credit is given for classes relevant to the position. Veteran Interview Consideration
(optional)
To receive interview consideration for veterans and veterans with a service-connected disability, proof is required at the time of application. Please attach proof electronically to your application under the Veteran Document(s) section. (Examples of acceptable documents include DD-214, disability letter from Veteran's Administration, etc.). This posting is open until filled Qualified individuals are encouraged
The University of Nevada, Reno is seeking an IT Technician 2 to join the College of Engineering, providing end-user support and systems administration for faculty, staff, students, and administrative units. The successful candidate will deliver technical assistance for hardware, software, and network issues; install, configure, maintain, and repair computer systems and related equipment; and support daily IT operations to ensure reliable access to campus computing resources. Responsibilities also include troubleshooting technical problems, managing and tracking help desk tickets via TeamDynamix, and offering remote desktop support. Additionally, the role assists with server and lab environment administration, software license renewals and installations, system updates, imaging lab computers for each semester, and coordinating with the IT manager on updates, compliance, and integration efforts. The position also involves inventory managementtagging, tracking, and reporting on hardware and software assetsand collaborating with vendors and procurement staff for equipment orders and warranty tracking. Routine preventive maintenance, system performance monitoring, and lifecycle management of IT equipment ensure systems remain secure and operational. This position plays a critical role in identifying and resolving technical issues or escalating them appropriately, while maintaining open communication with the IT manager. Required Qualifications Graduation from high school or equivalent and three (3) years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, one year of which must have included IT work experience in a user support role; OR One (1) year of relevant experience as an IT Technician I in Nevada State service; OR An equivalent combination of education and experience as described above. Preferred Qualifications Candidates with experience in academic or educational environments are encouraged to apply, bringing familiarity with Help Desk operations, Remote Desktop Services, ticket tracking/resolution, and hardware/software licensing procedures. Candidates proficient in clientserver systems and networking, including imaging/reimaging lab computers and managing user accounts and permissions through Active Directory. Candidates with skills in preventative maintenance and full lifecycle IT equipment management, including system performance monitoring across multiple locations. Schedule The typical work schedule is Monday through Friday from 8:00 am to 5:00 pm; this is subject to change based on organizational needs. Compensation Grade Grade 28 (Entry, Step 01 $23.95/hr.
Step 03 $25.99/hr.) In classified service, salary is in Grade and Step. The Step is determined based on the Nevada Administrative Code. Salary placement above a Step 01 at initial appointment is determined based on the recruitment, the candidate's qualifications, internal equity and budgets. A request to accelerate salary must be approved by Human Resources and abide by the Nevada Administrative Code. Perks of PERS Classified Employees are enrolled in The Public Employees' Retirement System of Nevada (PERS) upon hire. The PERS retirement plan is beyond compare. Please visit the Benefit Estimator
Retirement Calculator
for more information. "I'm so thankful that I followed the path that led me to a PERS retirement. I was able to retire at age 60 with a paycheck close to my full salary. I watched the solid performance of PERS funds for 25 years. Even in times of a poor economy, PERS kept it together! I'm completely secure and confident that my retirement will always be there for me."
Robin F. Perks of Working at UNR Health insurance options including dental and vision Life insurance, generous annual and sick leave E. L. Wiegand Fitness Center offers an annual or semester membership and family membership options. Reno is proud to be a University town! Many local businesses offer discounts to WolfCard holders Mountain EAP supports employees (and eligible dependents) through life's difficult moments. Mountain EAP is located in Reno and specializes in counseling and advising services for personal or interpersonal issues. Staff Employees' Council (SEC) represents all Classified employees. SEC holds monthly meetings to provide a forum for employees to participate. Department Information At the College of Engineering at the University of Nevada, Reno values its faculty and staff as key partners in the University's mission to provide outstanding learning, discovery and engagement programs. Our dynamic, mid-sized college is interested in hiring faculty and staff whose goals are aligned with our mission to serve Nevada, the nation and the world by: providing a state-of-the-art education conducting high-quality fundamental and applied research engaging in high-impact outreach activities; and fostering a culture of respect, inclusiveness and diversity among students, faculty and staff Our research faculty is supported by an Engineering Research Office that helped the college garner $33 million in research awards in CY 2023. The college also offers training, professional development opportunities and resources to ensure your success. We offer multiple bachelor's and graduate degrees and graduate certificates through our five departments: Chemical & Materials Engineering Civil & Environmental Engineering Computer Science & Engineering Electrical & Biomedical Engineering Mechanical Engineering Each department has research focus areas; additionally, the College boasts several specialized research facilities supporting a wide range of innovative projects. We are strategically located in a growing tech and manufacturing area, 10 miles from the Tahoe-Regional Industrial Center, 12-mile industrial park housing facilities for such tech companies as Tesla, Panasonic, Blockchain, Google, Jet.com and Switch. Just north of Reno is the Nevada Unmanned Aircraft System (UAS) Test Site, where researchers develop, test and deploy technology related to robotics, artificial intelligence and autonomous systems. Nevada also is on the forefront of battery technology, aerospace and defense, water technologies, manufacturing and logistics operations as well as research into sustainable energy sources. For more information, please visit
unr.edu/engineering . Contact Information Shiva Ram Prasad Koppole at
skoppole@unr.edu Please note, once you submit your application the only attachment/s viewable to you will be the attachment/s to the resume/CV section of the application. Any additional required attachment/s to the cover letter, references, additional documents sections of the application, will not be viewable to you after you submit your application. All uploaded attachment/s will be on the application for the committee to review. To request updates to attachments, prior to the committee review of applications, please contact the candidate helpdesk at
jobs@unr.edu . Attach the following attachment(s) to your application Resume/CV
(required) List a detailed description of the major duties that you performed as part of each job. You must demonstrate that you qualify for the position and your education and experience must be clearly documented. Cover Letter
(optional) Contact Information for Three Supervisory References
(required) Please make a note if you do not want your present employer contacted unless necessary to determine your qualifications for the position. Transcripts
(optional) If you have not graduated, please attach your transcripts to receive education credit for classes you have taken. Credit is given for classes relevant to the position. Veteran Interview Consideration
(optional)
To receive interview consideration for veterans and veterans with a service-connected disability, proof is required at the time of application. Please attach proof electronically to your application under the Veteran Document(s) section. (Examples of acceptable documents include DD-214, disability letter from Veteran's Administration, etc.). This posting is open until filled Qualified individuals are encouraged