5 Star Global Recruitment Partners
Collections Specialist
5 Star Global Recruitment Partners - Carlsbad
Work at 5 Star Global Recruitment Partners
Overview
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Overview
About the job Collections Specialist
(Tasks and Responsibilities) Responsibilities include, but are not limited to:
- Follow up on an assigned portfolio accounts based on experience and skill. This includes collection calls, customer deductions and customer reconciliations.
- Review daily credit holds through review of customer history, industry credit reports, to ensure timely release of orders. Escalate to Credit Analysts for review when necessary.
- Run and analyze weekly aging, deduction and top account past due reports finding root cause of issues that delay payments and cause deductions.
- Perform ongoing cash collections.
- Correspond with assigned sales reps and customer accounts on a regular basis to pro-actively resolve collection issues.
- Represent the brand and utilize the PUMA 4Keys (Fair, Honest, Positive, Creative) in all decisions, actions, processes and practices.
- 1+ years of experience
- Knowledgeable with Microsoft Office applications including Excel, Word, and Outlook
- Negotiation and problem-solving skills
- Effective phone/email communication skills
- Basic understanding of Billing, AR, and Credit and Collections procedures
- Experience : At least 1+ year of experience in billing, accounts receivable (AR), or credit and collections.
- Technical Skills :
- Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook.
- Basic understanding of billing processes, AR principles, and credit and collections procedures.
- Communication Skills :
- Effective phone and email communication skills to correspond professionally with customers and internal teams.
- Problem-Solving & Negotiation : Proven ability to negotiate effectively and resolve payment or deduction issues with customers.
- Customer Management : Experience working with assigned portfolios of customer accounts, including performing collection calls and reconciliations.
- Analytical Abilities : Ability to run and analyze reports (e.g., aging reports, deduction reports) to identify root causes of delays and deductions.
- Industry Knowledge : Previous experience working in the sportswear, retail, or fashion industries.
- Software Proficiency : Experience with specialized credit management, AR, or billing software beyond Microsoft tools.
- Reporting Skills : Advanced knowledge of Excel, such as creating pivot tables or using complex formulas, would be an advantage.
- Team Collaboration : Previous collaboration with sales teams to proactively resolve collections and credit-related issues.
- PUMA 4Keys Alignment : Familiarity with values-driven work environments or companies with sustainability-focused initiatives.
- Languages : Proficiency in multiple languages, especially if dealing with international customers.