Goldman Sachs
AWM, Marcus by Goldman Sachs, Payments & Reconciliations Operatio...
Goldman Sachs - Richardson, Texas, United States, 75080
Work at Goldman Sachs
Overview
- View job
Overview
AWM, Marcus by Goldman Sachs, Payments & Reconciliations Operations Manager, Associate - Richardson, TX / Draper, UT
Join to apply for the
AWM, Marcus by Goldman Sachs, Payments & Reconciliations Operations Manager, Associate - Richardson, TX / Draper, UT
role at
Goldman Sachs AWM, Marcus by Goldman Sachs, Payments & Reconciliations Operations Manager, Associate - Richardson, TX / Draper, UT
1 day ago Be among the first 25 applicants Join to apply for the
AWM, Marcus by Goldman Sachs, Payments & Reconciliations Operations Manager, Associate - Richardson, TX / Draper, UT
role at
Goldman Sachs Asset and Wealth Management (AWM)
Across Asset and Wealth Management (AWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. The wealth management businesses provides financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across AWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design. Job Description
Asset and Wealth Management (AWM)
Across Asset and Wealth Management (AWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. The wealth management businesses provides financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across AWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.
Marcus by Goldman Sachs
The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.
Job Summary
Responsible for setting team level strategic action plans, by developing vision, setting high standards and executing to ideas Oversee a high performing operation teams to achieve business goals in customer service and maintain employee satisfaction by providing leadership, communication, coaching and professional development to direct reports and their teams. Ensure timely, quality resolution of customer/client inquiries. Provide workload management for cross functional teams, ensuring that all SLAs are met on a consistent basis. Manage Money Movement General Ledgers exceptions and escalations timely. Oversee ACH Exception process flow and Outgoing wire processing. Responsible for hiring of staff and developing key business tactics and plans to ensure departmental service levels and customer satisfaction levels are achieved. Proactively resolve potential issues, with escalation as appropriate. Creates and maintain an environment with intense focus on customer satisfaction and professional customer support balanced with consistent achievement of standard business objectives. Work closely with cross functional partners to ensure collaboration and process efficiencies are maintained. Drives improvements in business processes and ensures optimal resource utilization and audit compliant administrative process and strategy. Assist in documenting business requirements that can drive business process improvements and simplification
Basic Qualifications
Bachelor’s degree Minimum of 3 years of banking or contact center operation experience Minimum of 5 years supervisory experience and managing other leaders Must be self-directed, detail oriented, critical thinker, positive attitude, driven, able to work independently in a team-oriented and fast paced environment
Preferred Qualifications
Master’s degree in Finance or a related field Leadership experience in a startup environment Money Movement Reconciliation experience
About Goldman Sachs
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
The Goldman Sachs Group, Inc., 2023. All rights reserved.
Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Seniority level
Seniority level Associate Employment type
Employment type Full-time Job function
Job function Other Referrals increase your chances of interviewing at Goldman Sachs by 2x Sign in to set job alerts for “AWM, Marcus by Goldman Sachs, Payments & Reconciliations Operations Manager, Associate - Richardson, TX / Draper, UT” roles.
Distribution Operations Manager (Fort Worth)
Dallas-Fort Worth Metroplex $85,000.00-$92,000.00 3 months ago Assistant Operations Manager (Grain Inventory Control)
General Manager in Training - Ashland, KY
Plano, TX $69,120.00-$86,400.00 2 weeks ago Mesquite, TX $87,600.00-$115,000.00 23 hours ago Director Supply Chain Management Southwest and Southeast
Dallas-Fort Worth Metroplex $110,000.00-$130,000.00 2 weeks ago Dallas-Fort Worth Metroplex $95,000.00-$110,000.00 1 month ago Regional Director of Operations- Dallas/Fort Worth
Senior Operations Manager (Relocation Required)
GTM Strategy & Operations Manager (Retail)
Dallas, TX $114,400.00-$143,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Join to apply for the
AWM, Marcus by Goldman Sachs, Payments & Reconciliations Operations Manager, Associate - Richardson, TX / Draper, UT
role at
Goldman Sachs AWM, Marcus by Goldman Sachs, Payments & Reconciliations Operations Manager, Associate - Richardson, TX / Draper, UT
1 day ago Be among the first 25 applicants Join to apply for the
AWM, Marcus by Goldman Sachs, Payments & Reconciliations Operations Manager, Associate - Richardson, TX / Draper, UT
role at
Goldman Sachs Asset and Wealth Management (AWM)
Across Asset and Wealth Management (AWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. The wealth management businesses provides financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across AWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design. Job Description
Asset and Wealth Management (AWM)
Across Asset and Wealth Management (AWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. The wealth management businesses provides financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across AWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.
Marcus by Goldman Sachs
The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.
Job Summary
Responsible for setting team level strategic action plans, by developing vision, setting high standards and executing to ideas Oversee a high performing operation teams to achieve business goals in customer service and maintain employee satisfaction by providing leadership, communication, coaching and professional development to direct reports and their teams. Ensure timely, quality resolution of customer/client inquiries. Provide workload management for cross functional teams, ensuring that all SLAs are met on a consistent basis. Manage Money Movement General Ledgers exceptions and escalations timely. Oversee ACH Exception process flow and Outgoing wire processing. Responsible for hiring of staff and developing key business tactics and plans to ensure departmental service levels and customer satisfaction levels are achieved. Proactively resolve potential issues, with escalation as appropriate. Creates and maintain an environment with intense focus on customer satisfaction and professional customer support balanced with consistent achievement of standard business objectives. Work closely with cross functional partners to ensure collaboration and process efficiencies are maintained. Drives improvements in business processes and ensures optimal resource utilization and audit compliant administrative process and strategy. Assist in documenting business requirements that can drive business process improvements and simplification
Basic Qualifications
Bachelor’s degree Minimum of 3 years of banking or contact center operation experience Minimum of 5 years supervisory experience and managing other leaders Must be self-directed, detail oriented, critical thinker, positive attitude, driven, able to work independently in a team-oriented and fast paced environment
Preferred Qualifications
Master’s degree in Finance or a related field Leadership experience in a startup environment Money Movement Reconciliation experience
About Goldman Sachs
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
The Goldman Sachs Group, Inc., 2023. All rights reserved.
Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Seniority level
Seniority level Associate Employment type
Employment type Full-time Job function
Job function Other Referrals increase your chances of interviewing at Goldman Sachs by 2x Sign in to set job alerts for “AWM, Marcus by Goldman Sachs, Payments & Reconciliations Operations Manager, Associate - Richardson, TX / Draper, UT” roles.
Distribution Operations Manager (Fort Worth)
Dallas-Fort Worth Metroplex $85,000.00-$92,000.00 3 months ago Assistant Operations Manager (Grain Inventory Control)
General Manager in Training - Ashland, KY
Plano, TX $69,120.00-$86,400.00 2 weeks ago Mesquite, TX $87,600.00-$115,000.00 23 hours ago Director Supply Chain Management Southwest and Southeast
Dallas-Fort Worth Metroplex $110,000.00-$130,000.00 2 weeks ago Dallas-Fort Worth Metroplex $95,000.00-$110,000.00 1 month ago Regional Director of Operations- Dallas/Fort Worth
Senior Operations Manager (Relocation Required)
GTM Strategy & Operations Manager (Retail)
Dallas, TX $114,400.00-$143,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr