PrideStaff
Bilingual (Eng/Span) Customer Service Specialist
PrideStaff - Jupiter, Florida, United States, 33458
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Overview
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Overview
Bilingual Customer Service Specialist Opportunity
PrideStaff has openings for bilingual, English/Spanish and English/Creole Customer Service Specialists for our client, an innovative manufacturing company located in North Western Palm Beach County. $20/hr. First Shift Schedule Our chosen Customer Service Specialist will receive incoming calls and process information. Some of the requirements and responsibilities of this role may include: CSR/Data Entry Associates should be experienced with handling sensitive information. Excellent phone manner and the ability to listen is highly regarded for this role Fluent keyboard skills and technical acumen, able to quickly learn new systems High attention to detail is required with the ability to review data and information and match recorded information as needed. In addition to normal processing / production duties, Customer Service Specialists are responsible for the following activities of their assigned department(s): Monitor service request workflow (Fresh Desk Tickets) Assist with processing of backlog and incoming service requests within the department Assisting with data entry based on need and workload. Guide / Assist with the creation, maintenance, validation, and communication/use of Knowledge Management Materials (Training Documents, SOPs, Checklists, Job Aids, Matrices etc.) Assist in special assignments and projects as needed Review outgoing transactions for accuracy, identify, document and correct errors, provide defect completion, escalate to management as needed Assist in root cause analysis (RCA) creation / documentation as needed Other duties as assigned by Management Works well in a team environment and can work with individuals from all business areas Executes all duties with follow-through and professionalism, demonstrating a high level of business ethics Compensation / Pay Rate (Up to): $20.00 - $20.00 Per Hour All compensation and pay rates are dependent upon skills and experience. PrideStaff is an equal opportunity employer.
PrideStaff has openings for bilingual, English/Spanish and English/Creole Customer Service Specialists for our client, an innovative manufacturing company located in North Western Palm Beach County. $20/hr. First Shift Schedule Our chosen Customer Service Specialist will receive incoming calls and process information. Some of the requirements and responsibilities of this role may include: CSR/Data Entry Associates should be experienced with handling sensitive information. Excellent phone manner and the ability to listen is highly regarded for this role Fluent keyboard skills and technical acumen, able to quickly learn new systems High attention to detail is required with the ability to review data and information and match recorded information as needed. In addition to normal processing / production duties, Customer Service Specialists are responsible for the following activities of their assigned department(s): Monitor service request workflow (Fresh Desk Tickets) Assist with processing of backlog and incoming service requests within the department Assisting with data entry based on need and workload. Guide / Assist with the creation, maintenance, validation, and communication/use of Knowledge Management Materials (Training Documents, SOPs, Checklists, Job Aids, Matrices etc.) Assist in special assignments and projects as needed Review outgoing transactions for accuracy, identify, document and correct errors, provide defect completion, escalate to management as needed Assist in root cause analysis (RCA) creation / documentation as needed Other duties as assigned by Management Works well in a team environment and can work with individuals from all business areas Executes all duties with follow-through and professionalism, demonstrating a high level of business ethics Compensation / Pay Rate (Up to): $20.00 - $20.00 Per Hour All compensation and pay rates are dependent upon skills and experience. PrideStaff is an equal opportunity employer.