Zensar Technologies
service desk- texas
Zensar Technologies - Dallas, Texas, United States, 75215
Work at Zensar Technologies
Overview
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Overview
Job Description
New Job Role- Service Desk Specialist
Location- Dallas, TX/Remote.
Client- Zensar Technology-Versant Health
Required Skills:
Associates MUST BE FLEXIBLE TO WORK IN ROTATIONAL SHIFTS/WEEKENDS.
• Good at Service Desk/call handling, Supporting Windows, Linux, and MAC environments.
• Good SCCM Knowledge. Would be helpful if he knows basic SQL scripting used for SCCM.
• Manage Patching in SCCM for Desktops, troubleshoot on problematic machines. Reinstall SCCM agent and redeploy packages.
• Installation and maintenance of Windows and Mac OS.
• Troubleshooting all the issues related to Hardware, Networking & Software on Windows OS (Windows7, Windows Vista, Windows 8 & Windows 10) and MAC OS.
• Good at troubleshooting Desktop applications and tools.
• Technical knowledge of Desktop and Laptop hardware.
• Configuring and troubleshooting Office 2010, 2013, 2016, and Office365 suite.
• Manage Files and folder permissions.
• Printer installing and sharing, troubleshooting printer-related problem.
• Configuring and troubleshooting different types of scanners.
• Resolving problems related to LAN/Wireless connectivity.
• Setting up of Wireless on Laptop and BYOD devices
• Experience in working on IT Service Management Tools like ServiceNow.
Primary Responsibilities:
• Handle Tier 1 & 2 help desk escalations through calls and tickets.
• Able to work individually and in team and set priority.
• Follow up on outstanding requests and ensure timely resolution
• Create accounts and configure hardware as part of the onboarding process
• Take on further duties steadily as you grow into your role with the team and our staff
• Install, upgrade, support, and troubleshoot Windows 10, some Windows 7 and XP and Exchange, Outlook, Ring Central, Bitlocker, and any other authorized desktop applications
• Install, upgrade, support, and troubleshoot for network printing and local printing, computer hardware, and any other authorized peripheral equipment
• Performs work in compliance within specified warranty and security requirements.
• Take ownership and responsibility of queries, issues, and problems assigned.
• Work with support contacts and Desktop Engineer Level 2/3 teams to resolve technical issues within the desktop environment.
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
Must Have's:
Preferred min. 3-5 years of experience in Service Industry
ITIL v3/v4 Foundation certified.
General awareness about Win10, Core Apps (like Browser, Outlook, Excel, Word etc.), O365 and Active Directory
Proficient in handling customer queries through calls/tickets across the globe (primarily United States)
Exceptional verbal and communication skills
Unparalleled Listening and Comprehension capabilities
Proven service industry front line experience with handling high value/critical customers
Ability to keyboard to capture important details on a call for documentation.
Good to Have:
Demonstrates knowledge on Quality Management Program.
Preferred MCP/MSCE/MSCA/MCITP or HDI CSS ITIL knowledge of V2/V3/V4 especially on Service Desk, Incident, Problem, and Change Management preferred.
New Job Role- Service Desk Specialist
Location- Dallas, TX/Remote.
Client- Zensar Technology-Versant Health
Required Skills:
Associates MUST BE FLEXIBLE TO WORK IN ROTATIONAL SHIFTS/WEEKENDS.
• Good at Service Desk/call handling, Supporting Windows, Linux, and MAC environments.
• Good SCCM Knowledge. Would be helpful if he knows basic SQL scripting used for SCCM.
• Manage Patching in SCCM for Desktops, troubleshoot on problematic machines. Reinstall SCCM agent and redeploy packages.
• Installation and maintenance of Windows and Mac OS.
• Troubleshooting all the issues related to Hardware, Networking & Software on Windows OS (Windows7, Windows Vista, Windows 8 & Windows 10) and MAC OS.
• Good at troubleshooting Desktop applications and tools.
• Technical knowledge of Desktop and Laptop hardware.
• Configuring and troubleshooting Office 2010, 2013, 2016, and Office365 suite.
• Manage Files and folder permissions.
• Printer installing and sharing, troubleshooting printer-related problem.
• Configuring and troubleshooting different types of scanners.
• Resolving problems related to LAN/Wireless connectivity.
• Setting up of Wireless on Laptop and BYOD devices
• Experience in working on IT Service Management Tools like ServiceNow.
Primary Responsibilities:
• Handle Tier 1 & 2 help desk escalations through calls and tickets.
• Able to work individually and in team and set priority.
• Follow up on outstanding requests and ensure timely resolution
• Create accounts and configure hardware as part of the onboarding process
• Take on further duties steadily as you grow into your role with the team and our staff
• Install, upgrade, support, and troubleshoot Windows 10, some Windows 7 and XP and Exchange, Outlook, Ring Central, Bitlocker, and any other authorized desktop applications
• Install, upgrade, support, and troubleshoot for network printing and local printing, computer hardware, and any other authorized peripheral equipment
• Performs work in compliance within specified warranty and security requirements.
• Take ownership and responsibility of queries, issues, and problems assigned.
• Work with support contacts and Desktop Engineer Level 2/3 teams to resolve technical issues within the desktop environment.
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
Must Have's:
Preferred min. 3-5 years of experience in Service Industry
ITIL v3/v4 Foundation certified.
General awareness about Win10, Core Apps (like Browser, Outlook, Excel, Word etc.), O365 and Active Directory
Proficient in handling customer queries through calls/tickets across the globe (primarily United States)
Exceptional verbal and communication skills
Unparalleled Listening and Comprehension capabilities
Proven service industry front line experience with handling high value/critical customers
Ability to keyboard to capture important details on a call for documentation.
Good to Have:
Demonstrates knowledge on Quality Management Program.
Preferred MCP/MSCE/MSCA/MCITP or HDI CSS ITIL knowledge of V2/V3/V4 especially on Service Desk, Incident, Problem, and Change Management preferred.