Get new jobs for this search by email

Join to apply for the

Senior Cloud Engineer - Unified Communications

role at

TieTalent 1 day ago Be among the first 25 applicants Join to apply for the

Senior Cloud Engineer - Unified Communications

role at

TieTalent Get AI-powered advice on this job and more exclusive features. About

Senior Cloud Engineer - Unified Communications

US-MI-Livonia

Job ID

Type:

Regular Full-Time

# of Openings:

1

Category:

Information Technology

Livonia, MI Hybrid

Overview

We are seeking a highly skilled and versatile Senior Cloud Engineer - Unified Communications to lead the design, integration, and optimization of our enterprise contact center solutions. This role requires deep expertise in Genesys Cloud CX3, with strong working knowledge of Cisco Voice infrastructure, Verint Workforce Optimization, Microsoft Teams, and Power BI for reporting and analytics. The ideal candidate will play a key role in delivering seamless, secure, and data-driven customer engagement experiences.

Responsibilities

Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations. Collaborate with cross-functional teams to integrate 3 rd Party, Salesforce, and Verint WFO/WEM solutions into the contact center ecosystem. Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud. Ensure high availability, performance, and security of contact center platforms. Implement and support workforce management, quality monitoring, and speech analytics using all available environments. Troubleshoot and resolve complex issues across Genesys, Cisco, and Verint platforms. Monitor system performance and generate reports using CUIC, Genesys Analytics, and Verint dashboards. Participate in change management, documentation, and compliance processes. Provide technical leadership and mentorship to junior engineers and support staff. Resolves Help Desk tickets related to areas of assigned responsibility. Uses advanced problem-solving skills to isolate and identify user problems, including issues escalated from other staff, to include on-call support outside of "normal" working hours. Collaborates with team members to develop and assess Disaster Recovery plans. Follows company Change Management processes for the implementation of changes in the production network environment.

Qualifications

Bachelor's degree in Computer Science, Engineering, or related field-or equivalent experience. 5+ years of DevOps engineering experience, with at least 2 years in a senior or lead role. Proven experience designing and supporting modern CI/CD pipelines and automation frameworks (e.g., Jenkins, Ansible, Build Forge, Midvision). Strong scripting experience (Python, Shell, PERL, JACL/Jython). Deep understanding of cloud-native architectures, infrastructure-as-code, and DevOps best practices. Hands-on experience with application servers and middleware technologies (IBM WebSphere, Apache Tomcat, Glassfish, Payara, WebLogic). Strong grasp of the OSI model, system integration, and service-oriented architectures (SOA). Familiarity with Windows, Linux, and IBM i (iSeries) environments. Experience with application performance monitoring, disaster recovery planning, and high availability solutions. Solid understanding of SSL, load balancers, DNS, and networking fundamentals. Experience with testing and debugging tools (SOAP UI, LoadRunner, RFHUTIL, JUnit). Familiarity with Agile methodologies and SDLC processes. Strong documentation, architectural diagramming, and technical leadership skills. Preferred Qualifications: Background in insurance, financial services, or other regulated industries. Experience with IBM MQ, Message Broker, DataPower, WSRR, and middleware security. Familiarity with SQL and NoSQL databases (e.g., SQL Server, MySQL, Oracle). Experience with application delivery controllers (e.g., Citrix NetScaler, F5). Exposure to configuration management tools (Chef, Puppet, Ansible).

What We Offer

A collaborative, energetic work environment where you can put your passion for people to work Medical, Dental, Vision, Life and Disability coverage available day one Pension Plan Performance-based incentive plan 401k available with a Company match Holidays and Paid Time Off AAA Basic Membership

PI6bd4e45f15fa-9346

Nice-to-have skills

Ansible DevOps Jenkins Power BI Salesforce Livonia, Michigan, United States

Work experience

Build/Release DevOps Cloud Architect

Languages

English Seniority level

Seniority level

Mid-Senior level Employment type

Employment type

Full-time Job function

Job function

Engineering and Information Technology Industries

Technology, Information and Internet Referrals increase your chances of interviewing at TieTalent by 2x Sign in to set job alerts for Cloud Engineer roles.

Southfield, MI $109,000.00-$110,000.00 2 weeks ago Southfield, MI $115,000.00-$117,000.00 2 weeks ago Farmington, MI $70,000.00-$90,000.00 2 days ago Westland, MI $73,000.00-$89,000.00 1 week ago Detroit Metropolitan Area $70.00-$80.00 3 weeks ago DevOps Engineer-Security Identity & Access Management

Detroit, MI $110,000.00-$180,000.00 2 weeks ago Auburn Hills, MI $100,000.00-$104,000.00 1 week ago Livonia, MI $74,500.00-$117,040.00 5 days ago Staff Software Engineer - Site Reliability and Observability

Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr