Bean Infosystems LLC
Dynamics 365 Developer_ 12+ Years
Bean Infosystems LLC - Glenview, Illinois, United States, 60025
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Overview
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Job Type: Long Term Contract With potential extension.
Contract : W2 Only
Key Responsibilities
Solution Development:
Customize and configure Dynamics 365 Customer Service to meet specific business requirements, including workflows, entities, and integrations. Requirement Analysis:
Collaborate with business analysts and stakeholders to understand customer service processes and translate them into technical solutions. Integration:
Integrate Dynamics 365 Customer Service with external systems and third-party applications using Azure Logic Apps, Dataverse, or APIs. Testing and Quality Assurance:
Conduct rigorous testing of developed solutions to ensure they meet quality standards and user requirements. Performance Optimization:
Analyze and optimize Dynamics 365 configurations for performance and scalability. Documentation and Support:
Prepare technical documentation and provide ongoing support to ensure seamless operation of the solutions. Skills and Qualifications
Educational Background:
Bachelors degree in computer science, Information Technology, or related field. Experience:
5-8 years of hands-on experience with Dynamics 365 Customer Service or other modules within the Dynamics 365 suite. Strong understanding of customer service processes and workflows. Technical Expertise:
Proficiency in Dynamics 365 customization, configuration, and development. Experience with Power Platform tools (Power Apps, Power Automate). Familiarity with Azure services such as Logic Apps and Application Insights. Problem-Solving:
Strong analytical and troubleshooting skills to resolve technical issues quickly and efficiently. Communication:
Excellent communication and collaboration skills to work effectively with cross-functional teams. Certifications:
Microsoft certifications in Dynamics 365 or Power Platform are highly desirable. Preferred Qualifications
Experience with Omnichannel for Customer Service. Familiarity with AI Builder, Virtual Agents, or other AI-powered tools within the Microsoft ecosystem. Knowledge of Agile methodologies and DevOps tools for CI/CD pipelines. Understanding of data security and compliance requirements in CRM systems. Seniority Level
Mid-Senior level Employment Type
Contract Job Function
Engineering and Information Technology #J-18808-Ljbffr
Solution Development:
Customize and configure Dynamics 365 Customer Service to meet specific business requirements, including workflows, entities, and integrations. Requirement Analysis:
Collaborate with business analysts and stakeholders to understand customer service processes and translate them into technical solutions. Integration:
Integrate Dynamics 365 Customer Service with external systems and third-party applications using Azure Logic Apps, Dataverse, or APIs. Testing and Quality Assurance:
Conduct rigorous testing of developed solutions to ensure they meet quality standards and user requirements. Performance Optimization:
Analyze and optimize Dynamics 365 configurations for performance and scalability. Documentation and Support:
Prepare technical documentation and provide ongoing support to ensure seamless operation of the solutions. Skills and Qualifications
Educational Background:
Bachelors degree in computer science, Information Technology, or related field. Experience:
5-8 years of hands-on experience with Dynamics 365 Customer Service or other modules within the Dynamics 365 suite. Strong understanding of customer service processes and workflows. Technical Expertise:
Proficiency in Dynamics 365 customization, configuration, and development. Experience with Power Platform tools (Power Apps, Power Automate). Familiarity with Azure services such as Logic Apps and Application Insights. Problem-Solving:
Strong analytical and troubleshooting skills to resolve technical issues quickly and efficiently. Communication:
Excellent communication and collaboration skills to work effectively with cross-functional teams. Certifications:
Microsoft certifications in Dynamics 365 or Power Platform are highly desirable. Preferred Qualifications
Experience with Omnichannel for Customer Service. Familiarity with AI Builder, Virtual Agents, or other AI-powered tools within the Microsoft ecosystem. Knowledge of Agile methodologies and DevOps tools for CI/CD pipelines. Understanding of data security and compliance requirements in CRM systems. Seniority Level
Mid-Senior level Employment Type
Contract Job Function
Engineering and Information Technology #J-18808-Ljbffr