Entre Computer Services
Help Desk Technician
Entre Computer Services - Nunda
Work at Entre Computer Services
Overview
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Overview
Company Overview: Entre Computer Services is Rochester's leading provider in technology services, including Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software Sales, and IT Outsourcing & Recruiting. Founded in 1984 and headquartered in Rochester, NY, Entre serves organizations both regionally and nationally. We are a family-oriented organization that values professional growth, work-life balance, and a collaborative team environment. We offer flexibility, resources for individual success, and a culture that promotes employee well-being. Qualified candidates are encouraged to apply.
We are excited to be hiring a Help Desk Technician for our client in Nunda, NY.
Ideal candidates can expect the following responsibilities and will have some or all of the qualifications listed.
Responsibilities
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Entre, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
We are excited to be hiring a Help Desk Technician for our client in Nunda, NY.
Ideal candidates can expect the following responsibilities and will have some or all of the qualifications listed.
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance.
- Work with end users, IT staff, and vendors to ensure timely and efficient rollouts of IT assets, including desktops, laptops, peripherals, and applications.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- bility to diagnose and resolve basic networking, software, and hardware issues
- Proficiency in English
- Excellent communication skills
- Customer Service mindset
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Entre, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.