Marco's Pizza (Marco's Franchising, LLC)
Manager of CRM Analytics (REMOTE)
Marco's Pizza (Marco's Franchising, LLC) - Columbus, Ohio, United States
Work at Marco's Pizza (Marco's Franchising, LLC)
Overview
- View job
Overview
Join to apply for the
Manager of CRM Analytics (REMOTE)
role at
Marco's Pizza (Marco's Franchising, LLC) Continue with Google Continue with Google Join to apply for the
Manager of CRM Analytics (REMOTE)
role at
Marco's Pizza (Marco's Franchising, LLC) Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices
Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Marco's Pizza (Marco's Franchising, LLC) provided pay range
This range is provided by Marco's Pizza (Marco's Franchising, LLC). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$86,000.00/hr - $95,000.00/hr Marco’s Pizza
is a dynamic, fast-growing brand in the QSR space, known for serving high-quality, craveable menu offerings and delivering great guest experiences across more than 1,200+ locations. As we continue to grow, we’re looking for a
Manager of CRM Analytics
to help shape the future of how we engage with our customers.
This role is
ideal
for someone who’s both strategic and hands-on—comfortable diving into the data, but also excited to build something from the ground up. We’re looking for a thoughtful problem-solver who can turn insights into action, collaborate well across teams, and help us create smarter, more personalized customer experiences.
We’re looking for someone who:
Is friendly and genuinely cares about the happiness of others Takes accountability for their actions and takes pride in their work Has a can-do attitude and asks “what else can I do?” Is a good teammate who provides—and values—honest feedback Has a passion for making great guest experiences
Sound like you?
Check out the responsibilities and requirements below and then fill out an application!
Position Summary:
The
Manager of CRM Analytics
will lead customer analytics and lifecycle measurement across our marketing and loyalty programs. This highly visible role will own our approach to customer segmentation, campaign measurement, and personalization strategy—bringing structure, insights, and innovation to our CRM and CDP initiatives. Reporting to the Director of Marketing Analytics, they will partner closely with Marketing, Loyalty, and Product to drive customer growth, retention, and engagement through intelligent data use.
Duties and Responsibilities:
Build and maintain models for customer lifetime value (CLV), churn prediction, RFM scoring, and segmentation using Python or R. Lead analysis on customer journeys, lifecycle stages, and behavioral cohorts to identify opportunities for targeting and retention. Design and evaluate CRM campaigns, including A/B and holdout tests across email, SMS, push, and loyalty programs. Build frameworks for incrementality, lift analysis, and campaign ROI measurement. Partner with Marketing to establish KPI benchmarks and reporting dashboards. Act as the analytics liaison to our CRM and Loyalty teams, translating data into actionable strategies. Collaborate on personalization efforts using CDP-driven audiences and dynamic content strategies. Ensure best practices in data tagging, CDP integration, and marketing data governance. Build or oversee dashboarding for campaign performance, customer health, and KPI monitoring. Work closely with the Business Intelligence team to ensure scalable reporting solutions. Skilled at translating complex data into clear, compelling insights for non-technical audiences through effective communication and storytelling
Education and/or Experience Requirements:
Bachelor's Degree in Marketing, Statistics, Mathematics, Computer Science, or Finance. Preferred: Bachelor's Degree in Finance, Mathematics, or Statistics. Master's Degree Preferred 5+ years of experience in marketing or customer analytics. 1+ years in a lead or manager role preferred Strong fluency in SQL, Python (pandas, scikit-learn, or similar), and CRM experimentation. Experience with A/B testing frameworks, holdout design, and incrementality measurement.
The essential duties and responsibilities described above are not a comprehensive list. Additional tasks may be assigned to the employee from time to time; or the scope of the job may change as required by business demands.
Apply Today to be a part of a brand that’s committed to excellence in every slice! Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Restaurants Referrals increase your chances of interviewing at Marco's Pizza (Marco's Franchising, LLC) by 2x Get notified about new Customer Relationship Management Manager jobs in
Ohio, United States . Customer Service Manager | Ohio | Remote
Staff Product Manager, Consumer Account Management
Client Manager, Customer Success & Insights
Cincinnati, OH $76,500 - $92,000 5 days ago Ohio, United States $146,000.00 - $218,000.00 1 day ago Senior Customer Success Manager - Strategic Team
B2B Media - Customer Success & Growth Manager
Commercial Lines Account Manager (Large Lines-Remote in NY only)
Columbus, OH $100,000.00 - $110,000.00 2 weeks ago Commercial Lines Account Manager (Large Lines-Remote in NY only)
Cleveland, OH $100,000.00 - $110,000.00 2 weeks ago Customer Success Manager (electron microscopy science)
Columbus, OH $92,900.00 - $130,000.00 1 week ago Identity Management Engineer - Remote, OH
Senior National Account Manager - Kroger
Regional Account Manager - Great Lakes Region
Canton, OH $160,000.00 - $185,000.00 14 hours ago Account Manager (OTE $120,000/year USD) - CXT Software
Account Manager (OTE $120,000/year USD) - CXT Software
United States $111,000 - $213,000 1 week ago Account Manager - (OTE $120,000/year USD), CXT Software
Account Manager - (OTE $120,000/year USD) @ CXT Software
Account Manager - (OTE $120,000/year USD), CXT Software
Account Manager - (OTE $120,000/year USD), CXT Software
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Manager of CRM Analytics (REMOTE)
role at
Marco's Pizza (Marco's Franchising, LLC) Continue with Google Continue with Google Join to apply for the
Manager of CRM Analytics (REMOTE)
role at
Marco's Pizza (Marco's Franchising, LLC) Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices
Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Marco's Pizza (Marco's Franchising, LLC) provided pay range
This range is provided by Marco's Pizza (Marco's Franchising, LLC). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$86,000.00/hr - $95,000.00/hr Marco’s Pizza
is a dynamic, fast-growing brand in the QSR space, known for serving high-quality, craveable menu offerings and delivering great guest experiences across more than 1,200+ locations. As we continue to grow, we’re looking for a
Manager of CRM Analytics
to help shape the future of how we engage with our customers.
This role is
ideal
for someone who’s both strategic and hands-on—comfortable diving into the data, but also excited to build something from the ground up. We’re looking for a thoughtful problem-solver who can turn insights into action, collaborate well across teams, and help us create smarter, more personalized customer experiences.
We’re looking for someone who:
Is friendly and genuinely cares about the happiness of others Takes accountability for their actions and takes pride in their work Has a can-do attitude and asks “what else can I do?” Is a good teammate who provides—and values—honest feedback Has a passion for making great guest experiences
Sound like you?
Check out the responsibilities and requirements below and then fill out an application!
Position Summary:
The
Manager of CRM Analytics
will lead customer analytics and lifecycle measurement across our marketing and loyalty programs. This highly visible role will own our approach to customer segmentation, campaign measurement, and personalization strategy—bringing structure, insights, and innovation to our CRM and CDP initiatives. Reporting to the Director of Marketing Analytics, they will partner closely with Marketing, Loyalty, and Product to drive customer growth, retention, and engagement through intelligent data use.
Duties and Responsibilities:
Build and maintain models for customer lifetime value (CLV), churn prediction, RFM scoring, and segmentation using Python or R. Lead analysis on customer journeys, lifecycle stages, and behavioral cohorts to identify opportunities for targeting and retention. Design and evaluate CRM campaigns, including A/B and holdout tests across email, SMS, push, and loyalty programs. Build frameworks for incrementality, lift analysis, and campaign ROI measurement. Partner with Marketing to establish KPI benchmarks and reporting dashboards. Act as the analytics liaison to our CRM and Loyalty teams, translating data into actionable strategies. Collaborate on personalization efforts using CDP-driven audiences and dynamic content strategies. Ensure best practices in data tagging, CDP integration, and marketing data governance. Build or oversee dashboarding for campaign performance, customer health, and KPI monitoring. Work closely with the Business Intelligence team to ensure scalable reporting solutions. Skilled at translating complex data into clear, compelling insights for non-technical audiences through effective communication and storytelling
Education and/or Experience Requirements:
Bachelor's Degree in Marketing, Statistics, Mathematics, Computer Science, or Finance. Preferred: Bachelor's Degree in Finance, Mathematics, or Statistics. Master's Degree Preferred 5+ years of experience in marketing or customer analytics. 1+ years in a lead or manager role preferred Strong fluency in SQL, Python (pandas, scikit-learn, or similar), and CRM experimentation. Experience with A/B testing frameworks, holdout design, and incrementality measurement.
The essential duties and responsibilities described above are not a comprehensive list. Additional tasks may be assigned to the employee from time to time; or the scope of the job may change as required by business demands.
Apply Today to be a part of a brand that’s committed to excellence in every slice! Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Restaurants Referrals increase your chances of interviewing at Marco's Pizza (Marco's Franchising, LLC) by 2x Get notified about new Customer Relationship Management Manager jobs in
Ohio, United States . Customer Service Manager | Ohio | Remote
Staff Product Manager, Consumer Account Management
Client Manager, Customer Success & Insights
Cincinnati, OH $76,500 - $92,000 5 days ago Ohio, United States $146,000.00 - $218,000.00 1 day ago Senior Customer Success Manager - Strategic Team
B2B Media - Customer Success & Growth Manager
Commercial Lines Account Manager (Large Lines-Remote in NY only)
Columbus, OH $100,000.00 - $110,000.00 2 weeks ago Commercial Lines Account Manager (Large Lines-Remote in NY only)
Cleveland, OH $100,000.00 - $110,000.00 2 weeks ago Customer Success Manager (electron microscopy science)
Columbus, OH $92,900.00 - $130,000.00 1 week ago Identity Management Engineer - Remote, OH
Senior National Account Manager - Kroger
Regional Account Manager - Great Lakes Region
Canton, OH $160,000.00 - $185,000.00 14 hours ago Account Manager (OTE $120,000/year USD) - CXT Software
Account Manager (OTE $120,000/year USD) - CXT Software
United States $111,000 - $213,000 1 week ago Account Manager - (OTE $120,000/year USD), CXT Software
Account Manager - (OTE $120,000/year USD) @ CXT Software
Account Manager - (OTE $120,000/year USD), CXT Software
Account Manager - (OTE $120,000/year USD), CXT Software
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr