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Technical Support and Customer Service Associate (32581) Technical Support and Customer Service Associate (32581) Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Myticas Consulting Technical Support and Customer Service Associate - REMOTE Contract: 12 months with possible CTH Schedule: 2nd shift - 12 pm to 9 pm, Tuesday thru Saturday Work Type: Fully Remote Myticas is actively seeking a Technical Support and Customer Service Associate for a direct client to join their Personal Support Center (PSC) team. This role is perfect for someone with a passion for helping others, a knack for troubleshooting, and the ability to thrive in a fast-paced, tech-forward environment. As a PSC Associate, you’ll be the first point of contact for users via phone, email, and chat—working to resolve technical issues, answer questions, and ensure a seamless customer experience. You'll be supported by extensive training, a detailed knowledge base, and a collaborative team ready to help you grow. What You’ll Do: Provide Tier 1 technical support for software, hardware, and connectivity issues Assist with password resets, software installations, VPN setups, and general troubleshooting Escalate complex issues to senior team members when needed Maintain clear, professional communication across all customer interactions Simultaneously manage support requests via phone, email, and chat Accurately log cases using tools like ServiceNow and Zendesk What We’re Looking For: Strong customer service and communication skills Comfort working in a flexible, 24/7/365 support environment Ability to adapt to new tools, systems, and processes quickly Team player who’s open to ongoing feedback, learning, and development Why Join Us: Hands-on training and mentoring Access to a robust internal knowledge base Opportunities to collaborate with tech experts and leadership A supportive team environment where growth is encouraged If you're ready to jump into a dynamic support role where no two days are the same, apply now or reach out to learn more. We’re excited to meet you! Seniority level Seniority level Not Applicable Employment type Employment type Contract Job function Job function Information Technology and Customer Service Industries Technology, Information and Media and Software Development Referrals increase your chances of interviewing at Myticas Consulting by 2x Get notified about new Technical Support Specialist jobs in Greater Chicago Area . Oak Park, IL $52,000.00-$68,000.00 1 month ago Chicago, IL $100,000.00-$150,000.00 2 weeks ago Analyst (Tier I) - End User Engineering (Help Desk) Lisle, IL $50,000.00-$55,000.00 1 month ago TechOps Specialist / IT Support Specialist Chicago, IL $62,000.00-$74,000.00 5 days ago Chicago, IL $75,000.00-$80,000.00 1 month ago Chicago, IL $38,000.00-$40,000.00 3 weeks ago Downers Grove, IL $45,000.00-$60,000.00 7 months ago Chicago, IL $50,000.00-$65,000.00 1 week ago Addison, IL $70,000.00-$90,000.00 1 week ago Northfield, IL $70,000.00-$85,000.00 1 week ago Service Desk Analyst / IT Support Specialist, 25-14011 Addison, IL $60,000.00-$65,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr