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PLM Process & Systems Support Consultant Contract In business since 2000, LanceSoft is a nationally certified Minority Business Enterprise (MBE) that has established itself as a pioneer in providing highly scalable, cost-effective workforce solutions to a diverse set of customers across various industries in the United States. Headquartered in Virginia, LanceSoft currently operates out of several locations in the US and Canada. Actively support our PLM software user base. This person will need to troubleshoot and will have admin access to the system to help resolve issues. Think of this as an IT support position, but specifically for a PLM software. Support the rollout of our process & system capabilities within the Life Sciences PLM platform and ensure long-term sustainability and adherence. The Process & Systems support consultant will engage with local and virtual, cross-functional teams, driving clarity on support issues that arise. Develop and maintain support documentation, best practices, leverage potential synergies, and document common processes and tools/systems where appropriate. Manage support tickets and questions, conduct user training on our PLM solution and processes, and increase customer satisfaction. Support the user community' within the area of responsibility and report to the central PLM team for any functional input (e.g., enhancement requests). Perform PLM solution administrator tasks to support urgent requests requiring admin rights. Translate high-level business requirements into detailed functional specifications and manage change requests. Train and communicate standardization efforts. Effectively communicate status, progress, issues, risks, and plans to the manager. Exhibit excellent communication skills: clearly convey information in an understandable manner, both verbally and in writing. Demonstrate effective interpersonal, teamwork, networking, and collaboration skills. Apply strong analytical skills, creativity, and a business-focused, results-oriented approach to problem-solving. Be a change agent with energy, passion, and enthusiasm to support and drive change. Make decisions under pressure and take ownership of tasks. Handle multiple tasks with competing priorities effectively. Be familiar with ISO, FDA, and other regulatory standards. Desired Characteristics Demonstrated experience and functional knowledge of PLM-related systems/tools. Experience/knowledge of Quality Management System tools. Experience with regulations in the Medical Device and/or Pharmaceutical industries. Documented LEAN skills. Qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other protected statuses. We appreciate all applicants' interest; however, only those selected for interviews will be contacted. #J-18808-Ljbffr