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In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.Part Time User Support TechnicianPHX ArenaPhoenix, AZ Job Summary: Player 15 Group includes several companies and many collaborative departments that support the Phoenix Suns, Phoenix Mercury, and PHX Arena. Would you like to win championships and create sustained success? Player 15 Group is looking for individuals who are committed to pursuing excellence, win championships, create sustained success and desire to play a role in creating memorable experiences. We are seeking an experienced and highly motivated Part Time User Support Technician to assist team members with front-line technical support and triage. What You Will Do: Triage front-line Technology Services Helpdesk support requests from end users and make initial resolution attempts. Disseminate support requests which cannot be resolved by the front-line team. Effectively prioritize incident and problem resolution. Be aware of developing support issues and report these to the line manager and/or relevant Technology Services teams in a timely manner. Ensure end users and key contacts across all properties are appraised in a timely manner of issues having a detrimental impact on service provision. Carry out routine access control, monitoring and housekeeping tasks as required. Gain and apply knowledge of Player15 Group's technical architecture and systems to support issue diagnosis and resolution. Collaborate with project leaders and team members while maintaining broad technical expertise across platforms like Microsoft 365, Intune, Jamf, and Freshservice. Create and maintain operational procedures and end-user documentation; communicate effectively across all levels. Support event setup and A/V duties at PHX Arena, HQ, and performance centers, ensuring smooth tech operations. Diagnose incidences and provide technical assistance in person for tickets assigned to the helpdesk team, including (but not limited to): User rights and user policies. Network shares and quota management. Papercut file and print servers. Microsoft 365, Adobe, Monday.com and other account management and administration. Apple Mac and PC corporate desktop configurations to support the Player 15 corporate build. One-time Administration rights, Authenticator (2FA) and device enrolment and in doing so collaborate closely with technical staff within Technology Services and third-party service providers. What We Need from Our User Support Technician: Proven experience in end-user support, delivering excellent customer service with strong verbal and written communication skills. Skilled in creating reports and technical documentation to company standards, with strong time management and self-direction. Strong analytical and problem-solving abilities to diagnose technical issues and recommend effective solutions. Solid understanding of technical architecture and how network, server, database, desktop, and telephony systems interconnect. Strong teamwork and interpersonal skills to collaborate effectively with staff and vendors. Experience in customer service and handling support requests through a ticketing system. A proven ability to work in a technical environment, which includes Windows OS, Apple Mac OS, MS Office 365 including, Outlook / Exchange, Word, OneDrive, Powerpoint, and Excel Ability to learn more complex technical systems such as Microsoft Active Directory, Microsoft Azure, Jamf, Intune, Lansweeper and others as directed by a line manager. What You Can Expect:The work environment characteristics described here are representative of those that must be met by the User Support Technician to optimally perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to transit throughout the arena for prolonged periods of time. This position works mainly indoors, removed from extreme weather; exposure to weather is