Program Manager - CRM Transformation
Merkle Schweiz - Columbus
Work at Merkle Schweiz
Overview
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Overview
We are looking for an experienced Program Manager to lead complex, diverse marketing programs for our diverse portfolio of US and global clients. You will navigate the complexities of large-scale marketing programs while ensuring seamless execution across multiple teams, geographies, and client stakeholders. You will have experience managing high-visibility programs in a fast-paced agency environment. You will work on cutting-edge marketing programs for world-class brands while developing your career at one of the industry’s leading marketing agencies. If you are someone who excels in a client-focused environment and can balance strategic thinking with hands-on execution excellence, come join us! This is a remote position reporting to VP, Program Director. Responsibilities: Develop comprehensive program strategies and roadmaps for complex, multi-channel marketing programs spanning digital, traditional, and experiential touchpoints Lead cross-functional planning sessions with creative, strategy, data analytics, technology, and media teams to ensure integrated program delivery Create detailed program charters, scope documents, and success metrics aligned with client goals Client Relationship Management Be the primary contact for assigned client stakeholders, building trust and maintaining strategic relationships across multiple markets Facilitate regular client communications, including client stakeholder presentations, program reviews, and weekly status sessions Help the working team navigate complex client organizational structures and cultural considerations for global programs Lead matrixed teams of 15-30 professionals across multiple disciplines, including creative directors, strategists, data scientists, developers, and media planners Coordinate resources across regional offices and time zones to ensure program delivery Mentor junior project managers, providing guidance on best practices and career development Foster collaboration between our teams and external partners, including vendors, production companies, and technology providers Program Execution & Delivery Oversee program execution, ensuring deliverables meet quality standards and deadlines across all workstreams Manage program budgets ranging from $1M-$3M+, including forecasting, tracking, and optimization recommendations Implement risk management strategies and contingency planning for complex, multi-phase programs Lead post-program retrospectives and capture best practices for future initiatives Required Qualifications: Education & Experience Bachelor’s degree in Marketing, Business Administration, Communications, or related field 5+ years of program management experience in marketing, advertising, or consulting environments Track record managing programs exceeding $2-3M in total investment Experience working with Fortune 500 clients and global brands Advanced proficiency in project management tools (Smartsheet, Jira, Microsoft Project, or similar) Familiarity with marketing technology stack including CRM systems, marketing automation platforms, data management and eCommerce tools Experience managing large, diverse teams in matrixed environments Experience presenting to executives Cultural sensitivity and experience working across international markets The annual salary range for this position is $94,000 - $152,375. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Benefits available with this position include: • Medical, vision, and dental insurance, • Short-term and long-term disability insurance, • Flexible paid time off, • At least 15 paid holidays per year, • Paid sick and safe leave, and Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit . #LI-AJ1 Beware of Job Scams We are aware of several scams targeting job seekers and candidates. Please be vigilant. All communication throughout the recruitment process will be from an official member of the dentsu recruitment team, using corporate email addresses (e.g., @dentsu.com or @merkle.com). We will never ask you to send money or vouchers to secure employment. If you suspect you have been a victim of a scam, please report the incident to your bank, local police, or fraud protection authority immediately. Additionally, you can report the scam to us at so we can take appropriate action to request the website is taken down. Please note that Merkle and dentsu are not responsible for any losses incurred as a result of these scams. We advise all individuals to exercise caution and verify the authenticity of any job offers or communications received. #J-18808-Ljbffr