Greystar
Resident Service Manager - Aerie & Zephyr (Lease-Ups)
Greystar - Washington, District of Columbia, us, 20022
Work at Greystar
Overview
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Overview
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit
www.greystar.com . JOB DESCRIPTION SUMMARY This role is responsible for providing effective customer service to all prospective tenants, current tenants, and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.
JOB DESCRIPTION • Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders. • Develops and publishes property newsletter, which includes planned events, resident services, and advertisements. • Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards. • Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games. • Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed. • Inspects building and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired. • Supports office staff by providing clerical support, such as answering phone calls, filing, processing property invoices, and processing lease and renewal paperwork, as assigned. The hourly range for the position is $26.00 - $28.85 Additional Compensation : Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. Corporate Positions :Inaddition to the base salary, this role may be eligible to participateina quarterly or annual bonus program based onindividual and company performance.
Onsite Property Positions :Inaddition to the base salary, this role may be eligible to participatein weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*: Competitive Medical, Dental, Vision, and Disability & Lifeinsurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, HospitalIndemnity, PetInsurance and Legal Plans.
Charitable giving program and benefits.
*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listedinformation above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records.
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www.greystar.com . JOB DESCRIPTION SUMMARY This role is responsible for providing effective customer service to all prospective tenants, current tenants, and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.
JOB DESCRIPTION • Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders. • Develops and publishes property newsletter, which includes planned events, resident services, and advertisements. • Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards. • Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games. • Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed. • Inspects building and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired. • Supports office staff by providing clerical support, such as answering phone calls, filing, processing property invoices, and processing lease and renewal paperwork, as assigned. The hourly range for the position is $26.00 - $28.85 Additional Compensation : Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. Corporate Positions :Inaddition to the base salary, this role may be eligible to participateina quarterly or annual bonus program based onindividual and company performance.
Onsite Property Positions :Inaddition to the base salary, this role may be eligible to participatein weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*: Competitive Medical, Dental, Vision, and Disability & Lifeinsurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, HospitalIndemnity, PetInsurance and Legal Plans.
Charitable giving program and benefits.
*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listedinformation above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records.
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