Adobe
Enablement Manager & Trainer-Customer Success Manager, Corporate
Adobe - New York, New York, United States, 10001
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Overview
Senior Enablement Manager And Trainer
Our company is changing the world through digital experiences. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! As a senior enablement manager and trainer, you will apply your experience in a customer success role to develop and deliver an enablement strategy and engaging learning experiences globally. Your focus on csm priorities will make you a trusted advisor across this critical post-sales role. Using existing content, you will tailor delivery for these roles with the required, specialized skills to deliver our unique value propositions in Europe and North America. You are a strategic problem solver, who is an effective communicator with engaging training delivery and customer-facing experience. We believe we have the best products in the market for creativity and productivity, and this position will play an exciting role in ensuring Adobe delivers the best possible experiences to our selling audience and our valued customers! Your primary focus areas include: Develop customer success training plans aligned to global csm leader and corporate business goals Deliver training with laser focus on the corporate csms in north america and EMEA Become the trusted advisor by developing subject matter expertise across needs of the csm role Responsibilities include: Develop executive relationships that drive successful cross-organization partnerships globally Develop deep knowledge of Adobe's value propositions and translate into enablement content tailored to csm role to accurately tailor content Develop and maintain a deep partnership with csm leadership and individual contributors Design and deliver learning experiences that build skills that deliver smooth onboarding of new clients, partnerships with implementation teams and resources to help clients fully adopt Adobe technologies and drive digital transformation and reduce attrition Uncover training needs through call monitoring, skill assessments, learner quiz results Make recommendations to enhance csm skills that go beyond expectations Deliver metrics in quarterly business reviews with leadership and corp role-based team correlating leading and lagging indicators to seller success and plans for upcoming training and enablement Orchestrate local SMEs when necessary to craft and deliver key topics to CSMs Use measurements and reporting to foster growth from basic to the most dynamic skills through in person, digital and virtual learning experiences Improve the existing curriculum with fresh ideas and locally based use cases Success will be measured by correlating adoption of enablement with positive corporate sales team results Required skills and credentials include: BS/BA degree 6+ years of experience in customer success, account management and/or sales, preferably within the technology or SaaS industry Exceptional experience crafting and performing training strategies Skilled at effectively presenting with all levels of leadership, both written and verbal communication Experience in effectively building and implementing outstanding, large-scale, enablement and training programs, running a large-scale training team, and an understanding of industry standards and certifications Ability to translate big picture ideas into action & establish relationships across the organizations with alternative viewpoints Self-motivated, with proven record of accomplishment of execution as a team member Proven interpersonal, time management, problem-solving skills, ability to prioritize and handle multiple priorities Flexibility to travel (international) to stay in touch with teams and decision makers Preferred qualifications include: Experience working in a sales environment and a strong understanding of direct sales models Experience with Adobe technologies is strongly preferred Experience working directly with customers and partners Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets.
Our company is changing the world through digital experiences. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! As a senior enablement manager and trainer, you will apply your experience in a customer success role to develop and deliver an enablement strategy and engaging learning experiences globally. Your focus on csm priorities will make you a trusted advisor across this critical post-sales role. Using existing content, you will tailor delivery for these roles with the required, specialized skills to deliver our unique value propositions in Europe and North America. You are a strategic problem solver, who is an effective communicator with engaging training delivery and customer-facing experience. We believe we have the best products in the market for creativity and productivity, and this position will play an exciting role in ensuring Adobe delivers the best possible experiences to our selling audience and our valued customers! Your primary focus areas include: Develop customer success training plans aligned to global csm leader and corporate business goals Deliver training with laser focus on the corporate csms in north america and EMEA Become the trusted advisor by developing subject matter expertise across needs of the csm role Responsibilities include: Develop executive relationships that drive successful cross-organization partnerships globally Develop deep knowledge of Adobe's value propositions and translate into enablement content tailored to csm role to accurately tailor content Develop and maintain a deep partnership with csm leadership and individual contributors Design and deliver learning experiences that build skills that deliver smooth onboarding of new clients, partnerships with implementation teams and resources to help clients fully adopt Adobe technologies and drive digital transformation and reduce attrition Uncover training needs through call monitoring, skill assessments, learner quiz results Make recommendations to enhance csm skills that go beyond expectations Deliver metrics in quarterly business reviews with leadership and corp role-based team correlating leading and lagging indicators to seller success and plans for upcoming training and enablement Orchestrate local SMEs when necessary to craft and deliver key topics to CSMs Use measurements and reporting to foster growth from basic to the most dynamic skills through in person, digital and virtual learning experiences Improve the existing curriculum with fresh ideas and locally based use cases Success will be measured by correlating adoption of enablement with positive corporate sales team results Required skills and credentials include: BS/BA degree 6+ years of experience in customer success, account management and/or sales, preferably within the technology or SaaS industry Exceptional experience crafting and performing training strategies Skilled at effectively presenting with all levels of leadership, both written and verbal communication Experience in effectively building and implementing outstanding, large-scale, enablement and training programs, running a large-scale training team, and an understanding of industry standards and certifications Ability to translate big picture ideas into action & establish relationships across the organizations with alternative viewpoints Self-motivated, with proven record of accomplishment of execution as a team member Proven interpersonal, time management, problem-solving skills, ability to prioritize and handle multiple priorities Flexibility to travel (international) to stay in touch with teams and decision makers Preferred qualifications include: Experience working in a sales environment and a strong understanding of direct sales models Experience with Adobe technologies is strongly preferred Experience working directly with customers and partners Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets.