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Please read the following job description thoroughly to ensure you are the right fit for this role before applying. Department Purpose: Providing Joy in Every Stay The

Property Services Department

is the operational heart of that mission. We ensure every home is move-in ready, well-maintained, and thoughtfully presented. Every touchpoint is designed to reflect Attache’s values of

Choice

,

Comfort

, and

Connection

— whether it's preparing a home for a guest arrival, resolving an unexpected issue, or updating an owner on a repair. We are guided by six core commitments: maintaining

responsive communication

with guests and owners, delivering

consistent excellence

across all properties, practicing

empathy and understanding

in every interaction, offering

personalized convenience

through thoughtful services, fostering

discovery and engagement

to enrich each stay, and driving

continuous improvement

through proactive innovation and reflection. As

Vice President of Property Services

, you’ll lead the team that brings this vision to life — ensuring each property and guest experience consistently meets our standards and strengthens our brand. About the Role

This is a

hands-on leadership position

responsible for overseeing all aspects of Attache’s Property Services Department. You will manage a team of service coordinators and field technicians, maintain service workflows, oversee quality control and inspections, and directly shape the systems that keep more than 200 properties both guest-friendly joyful and owner-happy profitable. You’ll also collaborate closely with the

President and other department leaders

to design and implement service strategies that scale, drive efficiency, and improve the guest and owner experience. This role evolves over time — as technology, guest expectations, and processes change, you’ll adapt, experiment, and contribute to shaping Attache’s future operational model. We’re hiring based on

competencies

—operational judgment, team development, cross-functional influence, and process innovation—not just years of experience or industry background. Key Responsibilities

You will oversee all daily property service operations: managing the ASANA calendar, reviewing and resolving service tickets, coordinating repairs and cleanings, and confirming readiness for upcoming guest arrivals. You’ll directly supervise service coordinators and field technicians, conduct regular check-ins, and ensure every member of your team understands their role in delivering seamless, high-quality outcomes. Your strategic responsibilities include collaborating with other department heads to improve cross-functional workflows, introducing automation or AI tools where appropriate, optimizing vendor relationships, and contributing to quarterly OKR development and review. You’ll also serve as the primary escalation point for complex service issues and high-value properties. In every decision, you’ll be expected to lead with clarity, consistency, and hospitality — always keeping the guest, the owner, and the Attache brand in mind. You’ll occasionally need to support weekend arrivals, respond to urgent after-hours service requests, and navigate complex guest or property issues with a high degree of composure. What You Bring

You have

2+ years of experience

in hospitality, facilities, operations, or property management, ideally with exposure to fast-paced environments or portfolio-style service. You’re skilled at managing people, solving problems under pressure, and maintaining structured, scalable systems. You know how to keep a team moving, a calendar clean, and a department aligned — even during peak demand periods. You are comfortable using tools like Asana, Google Workspace, Slack, and service ticketing systems. You write clearly, speak professionally, and can advocate for your team and your priorities with confidence. Above all, you believe that

operational excellence is a craft

, and that service — when done well — can be a form of hospitality and leadership. Seniority level

Seniority levelExecutive Employment type

Employment typeFull-time Job function

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