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LHH Recruitment Solutions

Temporary Agent Follow-up Specialist

LHH Recruitment Solutions, San Diego

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Temporary Agent Follow-up Specialist - 4-Week Contract
Location: Carlsbad, CA
Schedule: Monday-Friday, Full-Time
Contract Duration: 4 weeks
LHH Recruitment Solutions is seeking a Temporary Agent Follow-up Specialist to join a fast-paced and collaborative team in Carlsbad for a 4-week contract assignment. This role is ideal for someone who is customer-focused, detail-oriented, and enjoys solving problems quickly and professionally.
In this position, you will be the first point of contact for customers via phone and email, assisting with order inquiries, leads and general support. You'll work closely with internal teams to ensure timely and accurate resolutions, while maintaining a high level of customer satisfaction.
Key Responsibilities:

  • Answer and manage incoming customer calls and emails
  • Handle a high volume of leads through Salesforce
  • Handle customer complaints with professionalism and empathy
  • Maintain accurate records in the customer database
  • Collaborate with other departments to resolve customer issues
Requirements:
  • 1+ year of customer service experience
  • Salesforce CRM knowledge is a plus
  • Strong communication and problem-solving skills
  • Comfortable working in a fast-paced environment
  • Basic computer proficiency and experience with CRM or order entry systems
Working Hours:
  • Full-time
  • Onsite
  • Monday- Friday
  • 7am-4pm or 8am-5pm PST
Position Details:
  • Location: Carlsbad, San Diego
  • 1 month contract role
  • Compensation: $20.00-$25.00 per hour (DOE)
If you meet the qualifications and are interested in this opportunity, please apply now - we are conducting interviews immediately!
Pay Details: $20.00 to $25.00 per hour
Search managed by: Ciara Norton
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance