Senior Executive / Assistant Manager, PXO Central

Senior Executive / Assistant Manager, PXO Central Job Scope • In this role, you will drive optimal programme experience and operations in through policy and process reviews in training operations. • As a team member in the Programme Experience and Operations (PXO) department, you will work closely with vendors, users, and stakeholders to ensure seamless operations for current and future business needs • Re-design and implement policy and process improvements for better programme experiences. This involves (a) User and stakeholder engagement in the business units, corporate departments and key stakeholders to elicit users’ needs (b) Collection and analysis of operational data (c) Development of operational workflows and procedures e.g. circulars and SoPs (d) Support users to onboard the revised policies and processes through appropriately-designed interventions e.g. briefing session, job-aid • Support smooth delivery of virtual, blended and classroom learning interventions as part of the efforts to evaluate the effectiveness of policies and processes. • Provide regular updates and reporting to management, highlighting key findings, recommendations and progress towards the Client’s operational goals Requirements • Familiar with training operations and support for training programmes and events • Strong critical thinking skills to connect the dots from multiple data points, identify root causes, and propose next steps or solutions; • Interested to engage different groups of vendors, users and stakeholders; and be able to communicate clearly with them; and • Excellent project management capability – being able to anticipate issues, plan interventions; and ensure timely deliverables If you are keen to know more about this role, please email Mary at marymarquez@rmagroup.com.sg and send your resume in MS Word format.

Note that only shortlisted candidates will be contacted. EA Licence No: 93C4403 EA Regn No: R1326974

#J-18808-Ljbffr