GENERAL MANAGER

Key Responsibilities of a Restaurant General Manager:

1. Staff Management:

• Hiring and Training: Recruiting, interviewing, and onboarding new employees, ensuring they are properly trained on all aspects of their roles.
• Scheduling and Supervision: Creating staff schedules, managing time-off requests, and supervising staff during service to ensure smooth operations and high-quality service.
• Performance Management: Conducting performance evaluations, providing feedback, and implementing corrective actions when needed.
• Motivating and Leading: Fostering a positive work environment, motivating staff, and building a strong team.

2. Operations Management:

• Overseeing Daily Operations: Ensuring the restaurant runs smoothly, efficiently, and in accordance with established standards.
• Ensuring Quality: Maintaining high standards for food preparation, service, and overall dining experience.
• Inventory Management: Monitoring inventory levels, ordering supplies, and managing relationships with vendors and suppliers.
• Financial Management: Developing and managing budgets, monitoring sales and expenses, and analyzing financial reports.
• Compliance: Ensuring compliance with health, safety, and sanitation regulations.
• Strategic Planning: Developing and implementing strategies to improve productivity, sales, and customer satisfaction.

3. Customer Relations:

• Customer Service: Providing excellent customer service, addressing complaints, and resolving issues to ensure guest satisfaction.
• Marketing and Promotion: Developing and implementing marketing strategies to attract customers and promote the restaurant.
• Building Relationships: Building relationships with customers and the local community to enhance the restaurant's reputation.

4. Administrative Tasks:

• Payroll and Reporting: Managing payroll, handling financial reporting, and ensuring accurate record-keeping.
• Compliance: Ensuring compliance with all relevant laws and regulations.

5. Leadership and Communication:

• Effective Communication: Maintaining clear and open communication with staff, management, and other stakeholders.
• Leading by Example: Setting a positive example for staff and demonstrating strong leadership skills.

In essence, the restaurant general manager is responsible for the overall success of the restaurant, requiring strong leadership, operational expertise, and a passion for delivering exceptional customer experiences.