Watson-Marlow Fluid Technology Solutions
Applications Engineer
Watson-Marlow Fluid Technology Solutions, Wilmington, Massachusetts, us, 01887
Applications Engineer (Industrial Equipment)
Location: United States (remote)
Benefits: Enhanced Carer/Paternity Leave, Additional Holiday, EAP and more
Website: https://www.wmfts.com/en/
Group: https://www.spiraxsarcoengineering.com/
We're currently seeking a Applications Engineerto join our team. You'll join a dynamic team ofengineers, sales teams, marketers, administrators, designers, assemblers,chemists, web developers, accountants, analysts, programmers and many more.Globally we are united by our shared values that drive our culture. We want tobe an employer where you make our difference.
At WatsonMarlow Fluid Technology Solutions you face different challenges every singleday. You are empowered to dream bigger and work smarter. You have time to liveyour life outside of your job.
We offer a full induction withtraining and ongoing support for all our systems and products. Along with thisyou'll gain access to SSE academy where you can upskill and develop at your ownpace.
Watson Marlow Fluid TechnologySolutions is an SSE PLC Group company (https://www.spiraxsarcoengineering.com/). SSE (London Stock Exchange -FTSE 50) is a manufacturer of engineered solutions, employing 8500 peopleacross 130+ operating units globally. We offer a range of fluid handlingsolutions across the biotech and industrial markets.
This role will focus on: The purpose of the Application Engineering role isto provide daily technical sales and engineering expertise to our outside salesteam and customers. This includes reviewing customer applications andengineering specifications, creating technical quotations and proposals,providing training, answering tech support and customer calls, and supportingweb chat as needed.
What you'll be doing Specification/application review for sales & trials, preparation of bid proposals & quotations for custom products, and offering pre-sales application engineering guidance for all WMFTS product selection. Technical Support: Provide technical support for products in the field, offering guidance to improve installations and troubleshoot problematic installations/operations. This may include evaluating failed hoses, reviewing and responding to specifications/drawings, communicating with the factories on detailed problems, issuing or responding to complaints on a customer's behalf, making field visits, etc. Training: Lead in providing product training to customers and sales engineers. This to include both theoretical (classroom presentations) as well as hands on product training within our wet training center including the complete set-up and running of customer demonstrations. Mentor and effectively train Level 1 Application Engineers. Collaborate with cross-functional teams: sales, engineering, customer service, purchasing, production, shipping, and accounting for seamless customer order management. Generate Bill of Materials and all pertinent documentation to facilitate processing of an order into production and raising the order on our system. This includes but is not limited to working with Vendors on proper specification of product, raising and maintaining Product Specification Records, compiling equipment lists, generating custom drawings or instructions relating to a job, etc. Prepare submittal and other related project documentation for customer review and approval prior to releasing equipment. Lead Handling: Collect clear and useful customer and application data for sales inquiries to facilitate follow-up by a sales representative. Frequent telephone and written contact with customers, sales team, and factory personnel, and occasional field visits to customers for the purpose of making presentations, assessing applications, educating on our value proposition, or troubleshooting. Field Service: Provide field support for installed equipment such as start-up, training, testing, and troubleshooting. Records: Maintain project records, general engineering & technical records, and contribute to the proper documentation recording in our engineering department per ISO procedures. Utilize experience to assist in both department level and company level continual improvement projects as required. CRM: Maintain customer records on CRM by logging phone calls and e-mails and opening cases as required. Other: Assist with other tasks as delegated by the Engineering Services Manager.
This is what you'll need to be successful in this role 5+ years related product and market experience. Engineering degree preferred. Team oriented, well organized and detail oriented. Hands on experience troubleshooting peristaltic pump equipment and pump control systems is preferred. Flexible and adaptable to a fast-paced environment. Proven ability to resolve problems independently and take appropriate action in a timely manner. Exceptional oral and written communication skills required to communicate with internal and external resources. Proficient in Windows applications and Microsoft Office programs such as MS Word, Excel, Outlook, PowerPoint, Teams and Skype for Business. Functional knowledge of Enterprise Resource Planning (ERP) software. Microsoft Dynamics AX experience a plus. Quickly learns and achieves proficiency in new software applications as needed. Please note that this job description may not include all activities, duties, or responsibilities required for the position. Duties and responsibilities may change at any time with or without notice.
As a growing and ambitious organisation with apresence in over 60 global locations and across multiple markets, we can offeryou the working environment and support needed to be successful. We arecommitted to achieving workforce diversity and creating an inclusive workingenvironment. We welcome all applications irrespective of social and culturalbackground, age, gender, disability, sexual orientation, or religious belief.
About Watson-Marlow
Everyday, we help companies across the globe to be more efficient and sustainable. Watson-MarlowFluid Technology Solutions (WMFTS) is the world leader in niche peristalticpumps and associated fluid path technologies. Comprising ten establishedbrands, each with their area of expertise, but together offering our customersunrivalled solutions for their pumping and fluid transfer applications.Together with our colleagues across Spirax-Sarco Engineering plc, we are proudto be a FTSE 50 company.
Location: United States (remote)
Benefits: Enhanced Carer/Paternity Leave, Additional Holiday, EAP and more
Website: https://www.wmfts.com/en/
Group: https://www.spiraxsarcoengineering.com/
We're currently seeking a Applications Engineerto join our team. You'll join a dynamic team ofengineers, sales teams, marketers, administrators, designers, assemblers,chemists, web developers, accountants, analysts, programmers and many more.Globally we are united by our shared values that drive our culture. We want tobe an employer where you make our difference.
At WatsonMarlow Fluid Technology Solutions you face different challenges every singleday. You are empowered to dream bigger and work smarter. You have time to liveyour life outside of your job.
We offer a full induction withtraining and ongoing support for all our systems and products. Along with thisyou'll gain access to SSE academy where you can upskill and develop at your ownpace.
Watson Marlow Fluid TechnologySolutions is an SSE PLC Group company (https://www.spiraxsarcoengineering.com/). SSE (London Stock Exchange -FTSE 50) is a manufacturer of engineered solutions, employing 8500 peopleacross 130+ operating units globally. We offer a range of fluid handlingsolutions across the biotech and industrial markets.
This role will focus on: The purpose of the Application Engineering role isto provide daily technical sales and engineering expertise to our outside salesteam and customers. This includes reviewing customer applications andengineering specifications, creating technical quotations and proposals,providing training, answering tech support and customer calls, and supportingweb chat as needed.
What you'll be doing Specification/application review for sales & trials, preparation of bid proposals & quotations for custom products, and offering pre-sales application engineering guidance for all WMFTS product selection. Technical Support: Provide technical support for products in the field, offering guidance to improve installations and troubleshoot problematic installations/operations. This may include evaluating failed hoses, reviewing and responding to specifications/drawings, communicating with the factories on detailed problems, issuing or responding to complaints on a customer's behalf, making field visits, etc. Training: Lead in providing product training to customers and sales engineers. This to include both theoretical (classroom presentations) as well as hands on product training within our wet training center including the complete set-up and running of customer demonstrations. Mentor and effectively train Level 1 Application Engineers. Collaborate with cross-functional teams: sales, engineering, customer service, purchasing, production, shipping, and accounting for seamless customer order management. Generate Bill of Materials and all pertinent documentation to facilitate processing of an order into production and raising the order on our system. This includes but is not limited to working with Vendors on proper specification of product, raising and maintaining Product Specification Records, compiling equipment lists, generating custom drawings or instructions relating to a job, etc. Prepare submittal and other related project documentation for customer review and approval prior to releasing equipment. Lead Handling: Collect clear and useful customer and application data for sales inquiries to facilitate follow-up by a sales representative. Frequent telephone and written contact with customers, sales team, and factory personnel, and occasional field visits to customers for the purpose of making presentations, assessing applications, educating on our value proposition, or troubleshooting. Field Service: Provide field support for installed equipment such as start-up, training, testing, and troubleshooting. Records: Maintain project records, general engineering & technical records, and contribute to the proper documentation recording in our engineering department per ISO procedures. Utilize experience to assist in both department level and company level continual improvement projects as required. CRM: Maintain customer records on CRM by logging phone calls and e-mails and opening cases as required. Other: Assist with other tasks as delegated by the Engineering Services Manager.
This is what you'll need to be successful in this role 5+ years related product and market experience. Engineering degree preferred. Team oriented, well organized and detail oriented. Hands on experience troubleshooting peristaltic pump equipment and pump control systems is preferred. Flexible and adaptable to a fast-paced environment. Proven ability to resolve problems independently and take appropriate action in a timely manner. Exceptional oral and written communication skills required to communicate with internal and external resources. Proficient in Windows applications and Microsoft Office programs such as MS Word, Excel, Outlook, PowerPoint, Teams and Skype for Business. Functional knowledge of Enterprise Resource Planning (ERP) software. Microsoft Dynamics AX experience a plus. Quickly learns and achieves proficiency in new software applications as needed. Please note that this job description may not include all activities, duties, or responsibilities required for the position. Duties and responsibilities may change at any time with or without notice.
As a growing and ambitious organisation with apresence in over 60 global locations and across multiple markets, we can offeryou the working environment and support needed to be successful. We arecommitted to achieving workforce diversity and creating an inclusive workingenvironment. We welcome all applications irrespective of social and culturalbackground, age, gender, disability, sexual orientation, or religious belief.
About Watson-Marlow
Everyday, we help companies across the globe to be more efficient and sustainable. Watson-MarlowFluid Technology Solutions (WMFTS) is the world leader in niche peristalticpumps and associated fluid path technologies. Comprising ten establishedbrands, each with their area of expertise, but together offering our customersunrivalled solutions for their pumping and fluid transfer applications.Together with our colleagues across Spirax-Sarco Engineering plc, we are proudto be a FTSE 50 company.