David's Bridal
Seasonal Alterations Specialist
David's Bridal, Florence, South Carolina, United States, 29506
Overview
Join to apply for the
Seasonal Alterations Specialist
role at
David's Bridal . Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and report to the Store Manager. They are responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Alterations Specialists are members of the store team and demonstrate the value and qualities of the David’s Bridal brand.
Responsibilities
Welcome customers with genuine, friendly enthusiasm over the phone, virtual chats and in person; communicate clearly and concisely, adapting style to suit customers by problem solving, strong phone skills, and conflict resolution.
Use all systems to manage the customer flow to deliver a five-star customer experience.
Maintain service levels by being prepared, welcoming, meeting needs, and attending to customers’ emotional and practical needs; complete operational checklists and tasks as required.
Provide an exceptional service experience to multiple customers and contribute to achieving Five-Star Customer Service.
Address customer concerns proactively with confidence; know when to escalate and partner with leadership.
Explain how alterations support the overall dress for events; promote alteration services and personalization options.
Assist stylists in closing sales by advising on gown fit and customization.
Maintain store standards to support a flawless shopping experience and comply with Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect garments altered/steamed/pressed to verify pristine condition before delivery to the customer.
Respond promptly to customer questions with product and service information.
Build long-term relationships with customers to meet and exceed satisfaction and loyalty goals.
Assist with inventory management, special order pickups, and ensuring quality standards for merchandise.
Ensure alteration pricing aligns with company standards.
Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning of garments to company standards.
Resolve customer service issues promptly in accordance with company guidelines.
Support cash wrap processes and process transactions accurately to ensure a celebratory customer experience.
Maintain an orderly alterations room that is clean and well-organized.
Perform duties as assigned by store management.
Qualifications
High school diploma or equivalent.
1-2 years of retail experience in apparel or specialty store environment.
Prior sewing experience required, preferably in bridal and/or special occasion production.
Experience with computerized POS systems is a plus.
Seasonal Benefits
Flexible schedules
40% merchandise discount
$400 bonus for every referral hired with no limit*
Competitive hourly pay rates and team bonus
Additional terms and conditions apply
Additional Information David’s Bridal is committed to Diversity, Equity, and Inclusion and building a workforce that reflects our customers. We provide accommodations for applicants and employees as needed. For accommodation requests, contact Human Resources at humanresources@dbi.com or 610.943.6200.
Disclaimer: This description highlights the general nature and level of work performed by employees within this classification and is not intended to be exhaustive. Compensation may vary by location and other factors.
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Join to apply for the
Seasonal Alterations Specialist
role at
David's Bridal . Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and report to the Store Manager. They are responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Alterations Specialists are members of the store team and demonstrate the value and qualities of the David’s Bridal brand.
Responsibilities
Welcome customers with genuine, friendly enthusiasm over the phone, virtual chats and in person; communicate clearly and concisely, adapting style to suit customers by problem solving, strong phone skills, and conflict resolution.
Use all systems to manage the customer flow to deliver a five-star customer experience.
Maintain service levels by being prepared, welcoming, meeting needs, and attending to customers’ emotional and practical needs; complete operational checklists and tasks as required.
Provide an exceptional service experience to multiple customers and contribute to achieving Five-Star Customer Service.
Address customer concerns proactively with confidence; know when to escalate and partner with leadership.
Explain how alterations support the overall dress for events; promote alteration services and personalization options.
Assist stylists in closing sales by advising on gown fit and customization.
Maintain store standards to support a flawless shopping experience and comply with Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect garments altered/steamed/pressed to verify pristine condition before delivery to the customer.
Respond promptly to customer questions with product and service information.
Build long-term relationships with customers to meet and exceed satisfaction and loyalty goals.
Assist with inventory management, special order pickups, and ensuring quality standards for merchandise.
Ensure alteration pricing aligns with company standards.
Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning of garments to company standards.
Resolve customer service issues promptly in accordance with company guidelines.
Support cash wrap processes and process transactions accurately to ensure a celebratory customer experience.
Maintain an orderly alterations room that is clean and well-organized.
Perform duties as assigned by store management.
Qualifications
High school diploma or equivalent.
1-2 years of retail experience in apparel or specialty store environment.
Prior sewing experience required, preferably in bridal and/or special occasion production.
Experience with computerized POS systems is a plus.
Seasonal Benefits
Flexible schedules
40% merchandise discount
$400 bonus for every referral hired with no limit*
Competitive hourly pay rates and team bonus
Additional terms and conditions apply
Additional Information David’s Bridal is committed to Diversity, Equity, and Inclusion and building a workforce that reflects our customers. We provide accommodations for applicants and employees as needed. For accommodation requests, contact Human Resources at humanresources@dbi.com or 610.943.6200.
Disclaimer: This description highlights the general nature and level of work performed by employees within this classification and is not intended to be exhaustive. Compensation may vary by location and other factors.
#J-18808-Ljbffr