David's Bridal
BEST. JOB. EVER!
David’s Bridal is seeking an Alterations Specialist for a seasonal role during peak season. Alterations Specialists are responsible for completing fittings and alterations to the high standards of David’s Bridal and report to the Store Manager. They exemplify friendly, knowledgeable, and technical expertise and provide superior customer service as members of the store team.
Responsibilities
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person; communicate clearly and concisely, adapt style to suit customers, problem solve, use strong phone skills and resolve conflicts.
Use all systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels by being Prepared, Welcoming, Meeting Needs and Being There for customers; perform operational checklist tasks and meet customers’ emotional and practical needs.
Provide exceptional service to multiple customers at one time and contribute to the store’s Five-Star Customer Service.
Address customer concerns proactively with confidence; know when to escalate and partner with leadership.
Explain how alterations contribute to dress fit for events; promote alteration services and personalization options.
Assist stylists in closing sales by consulting on gown fit and customization.
Maintain store standards to support a flawless shopping experience and uphold the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect garments altered/steamed/pressed to verify pristine condition before final delivery.
Respond promptly to customer questions with product and service information.
Build long-term relationships with customers to exceed satisfaction and loyalty.
Maintain inventory management and ensure first quality standards for all merchandise.
Ensure alteration pricing aligns with company standards.
Manage all alterations, fittings, sewing, steaming, pressing and spot cleaning to company standards.
Resolve customer service issues in line with company guidelines.
Support all cash wrap duties and process transactions accurately to create a celebratory experience.
Keep the alterations room clean and well-organized.
Perform duties and tasks as assigned by store management.
Qualifications
High school diploma or equivalent.
1-2 years of retail experience in apparel or a specialty store environment.
Prior sewing experience, preferably in bridal and/or special occasion production.
Previous experience with computerized POS is a plus.
Benefits and Compensation
Seasonal benefits include: Flexible schedules, 40% merchandise discount, $400 bonus for every referral hired with NO LIMIT*, competitive hourly pay rates and team bonus, and additional terms and conditions apply.
Get Paid Early!
Work Environment and Policies Our associates are encouraged to embrace diversity, equity, and inclusion and to celebrate all forms of diversity. David’s Bridal provides accommodations for applicants with disabilities. For accommodations, contact Human Resources at humanresources@dbi.com or 610.943.6200 during the application process or for policy information.
Disclaimer: This description highlights the general nature of the work and is not a comprehensive list of duties. Starting pay varies based on factors including position, location, training, and experience. Compensation decisions are based on details and circumstances of each position and candidate.
Seniority level: Entry level
Employment type: Full-time
Job function: Other | Industries: Retail
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Responsibilities
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person; communicate clearly and concisely, adapt style to suit customers, problem solve, use strong phone skills and resolve conflicts.
Use all systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels by being Prepared, Welcoming, Meeting Needs and Being There for customers; perform operational checklist tasks and meet customers’ emotional and practical needs.
Provide exceptional service to multiple customers at one time and contribute to the store’s Five-Star Customer Service.
Address customer concerns proactively with confidence; know when to escalate and partner with leadership.
Explain how alterations contribute to dress fit for events; promote alteration services and personalization options.
Assist stylists in closing sales by consulting on gown fit and customization.
Maintain store standards to support a flawless shopping experience and uphold the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect garments altered/steamed/pressed to verify pristine condition before final delivery.
Respond promptly to customer questions with product and service information.
Build long-term relationships with customers to exceed satisfaction and loyalty.
Maintain inventory management and ensure first quality standards for all merchandise.
Ensure alteration pricing aligns with company standards.
Manage all alterations, fittings, sewing, steaming, pressing and spot cleaning to company standards.
Resolve customer service issues in line with company guidelines.
Support all cash wrap duties and process transactions accurately to create a celebratory experience.
Keep the alterations room clean and well-organized.
Perform duties and tasks as assigned by store management.
Qualifications
High school diploma or equivalent.
1-2 years of retail experience in apparel or a specialty store environment.
Prior sewing experience, preferably in bridal and/or special occasion production.
Previous experience with computerized POS is a plus.
Benefits and Compensation
Seasonal benefits include: Flexible schedules, 40% merchandise discount, $400 bonus for every referral hired with NO LIMIT*, competitive hourly pay rates and team bonus, and additional terms and conditions apply.
Get Paid Early!
Work Environment and Policies Our associates are encouraged to embrace diversity, equity, and inclusion and to celebrate all forms of diversity. David’s Bridal provides accommodations for applicants with disabilities. For accommodations, contact Human Resources at humanresources@dbi.com or 610.943.6200 during the application process or for policy information.
Disclaimer: This description highlights the general nature of the work and is not a comprehensive list of duties. Starting pay varies based on factors including position, location, training, and experience. Compensation decisions are based on details and circumstances of each position and candidate.
Seniority level: Entry level
Employment type: Full-time
Job function: Other | Industries: Retail
#J-18808-Ljbffr