Customer Service Representative Job at Robert Half in Tracy

We are looking for a dedicated Customer Service Representative to join our team in Tracy, California. In this role, you will play a vital part in ensuring customer satisfaction by managing orders, responding to inquiries, and maintaining accurate documentation. This is a long-term contract position offering the opportunity to grow and contribute within a collaborative team environment.

Responsibilities:
• Process and manage customer orders accurately using word processing and spreadsheet tools.
• Ensure timely order fulfillment and monitor delivery schedules to meet customer expectations.
• Address customer inquiries and provide clear and thoughtful responses to requests.
• Prepare detailed reports and correspondence for internal and external stakeholders.
• Collaborate with team members to maintain efficient account coverage and resolve issues.
• Maintain accurate records and documentation related to customer accounts and transactions.
• Book orders promptly while adhering to company guidelines and processes.
• Support the team by participating in group activities and contributing to shared goals.
• Assist in resolving order-related concerns under the guidance of supervisors and experienced colleagues.• 0-2 years of experience in customer service or a related field.
• Proficiency in word processing and spreadsheet applications.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication skills.
• Attention to detail and accuracy in processing orders and maintaining documentation.
• Ability to work collaboratively within a team environment.
• Familiarity with order fulfillment processes and customer management systems.
• Commitment to delivering exceptional customer service.