Customer Service Representative Job at Robert Half in Salinas

We are looking for an attentive and detail-oriented Customer Service Representative to join our team in Salinas, California. In this long-term contract role, you will play a vital part in ensuring customer satisfaction by managing order processes, responding to inquiries, and maintaining accurate documentation. This position is ideal for a motivated individual seeking to contribute to a dynamic team within the manufacturing industry.

Responsibilities:
• Process and record customer orders accurately using word processing and spreadsheet tools.
• Monitor delivery schedules to ensure commitments are met and allocations are within forecast.
• Respond promptly to customer inquiries and requests, providing clear and precise communication.
• Prepare detailed reports and correspondence for both internal and external stakeholders.
• Collaborate with team members to guarantee efficient account management and coverage.
• Maintain and update customer order fulfillment systems to reflect current status and requirements.
• Participate in team activities and discussions to enhance overall workflow and performance.
• Follow guidance from supervisors and experienced colleagues to manage accounts effectively.• Previous experience in a customer service role, preferably within a manufacturing environment (0-2 years required).
• Proficiency in using word processing and spreadsheet applications.
• Strong organizational and documentation skills.
• Excellent communication skills for handling customer correspondence.
• Ability to monitor and manage order fulfillment processes.
• Team-oriented mindset with a willingness to collaborate.
• Detail-oriented approach to ensure accuracy in all tasks.
• Ability to adapt to guidance and feedback from supervisors and team members.