Robert Half is hiring: Customer Service Representative in Minneapolis

We are looking for a dedicated Customer Service Representatives to join our client as their busy season is coming up. In this long-term contract position, you will play a key role in providing exceptional support to clients by managing inquiries, resolving issues, and ensuring satisfaction. If you thrive in a fast-paced environment and have a passion for helping others, we encourage you to apply. Responsibilities:

• Respond promptly to inbound calls, addressing customer inquiries and concerns with professionalism.
• Handle outbound calls as needed to follow up on customer requests or provide updates.
• Utilize data entry skills to accurately record customer information and interactions.
• Manage email correspondence, ensuring timely and clear communication with clients.
• Apply de-escalation techniques to resolve conflicts and ensure customer satisfaction.
• Collaborate with team members to improve service delivery and resolve complex issues.

• Bachelor's degree completed or in the process of completing.
• Proven experience in customer service.
• Strong communication skills, both verbal and written, to interact effectively with clients.
• Proficiency in Microsoft Office products.
• Ability to manage inbound and outbound calls professionally and efficiently.
• Demonstrated ability to handle challenging situations using de-escalation techniques.
• Detail-oriented with excellent organizational and time-management abilities.

If you are interested please apply with your updated resume and call Madison for additional details at 952-831-6020.