Customer Service Representative Job at Robert Half in Chicago

We are looking for a dedicated Customer Service Representative to join our team in Chicago, Illinois. This long-term contract position is ideal for someone passionate about delivering exceptional support and fostering positive experiences for members. The role involves handling inbound calls, managing data entry, and providing accurate information to ensure member satisfaction.

Responsibilities:
• Respond to inbound calls with professionalism, empathy, and attentiveness.
• Record detailed notes and input data into the system accurately.
• Provide members with clear information on policies and next steps.
• Offer guidance on best practices and required documentation.
• Utilize SharePoint, web-based member databases, and Microsoft Office Suite efficiently.
• Collaborate with team members to ensure consistent service delivery.
• Maintain a high level of professionalism and attention to detail in all interactions.
• Adhere to organizational guidelines and protocols for customer service.
• Assist with additional responsibilities as needed to support the team.

• Minimum of 3 years of experience in a call center or corporate customer service environment.

• Proven ability to handle high-volume inbound calls effectively.

• Proficiency in using SharePoint, Microsoft Office Suite, and web-based databases.

• Strong attention to detail and exceptional organizational skills.

• Excellent verbal and written communication abilities.

• Ability to work independently while contributing to team goals.

• All candidates are required to complete a pre-employment screening.